Abigail Gifford
Riviera Beach,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative / Senior Rep
Nyu Langone
Boynton Beach, FL
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved patients complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to patients requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for patients complaints.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied patients of NYU, turning potential negative issues into positive.
- Delivered high energy and professionalism when dealing with clients and staff.
- Followed up with patients about resolved issues to maintain high standards of customer service.
- Educated patients about billing, payment processing and support policies and procedures.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Strengthened patient relationships through excellent communication skills and consistent followup.
Processing Taxes
1800 Tax Pro
North Lauderdale, FL, US
01.2019 - 07.2019
- Processed clients taxes dealing with customer service where I send documents over to their email & make them electronically sign
- Dealt with customers over the phone daily making them feel comfortable about their taxes & how they handle them
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Hostess
Footprints Café
Brooklyn, NY, US
08.2017 - 05.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate
Aeropostale
Brooklyn, NY, US
07.2015 - 11.2015
- Restored and restocked new and old shipment to the floor
- Dealt with cash and credit cards during register
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Principal Assistant
High School of Service & Learning
Brooklyn, NY, US
12.2014 - 06.2015
- Organized front desk/ office, developed a list reminder of all meetings, and also screened phone calls .
- Handled escalation request for students under adherence
- Contacted parents to inform of school updated and students performance
Education
High school diploma - Liberals Arts
Erasmus hall campus
Brooklyn, NY06.2015
Skills
- Microsoft Word
- Power Point
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative / Senior Rep
Nyu Langone
04.2022 - Current
Processing Taxes
1800 Tax Pro
01.2019 - 07.2019
Hostess
Footprints Café
08.2017 - 05.2018
Sales Associate
Aeropostale
07.2015 - 11.2015
Assistant Principal Assistant
High School of Service & Learning
12.2014 - 06.2015
High school diploma - Liberals Arts
Erasmus hall campus