Abigail Gobolos
Ringwood,NJ
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
3
3
years of professional experience
Work History
Account Executive
Enterprise Fleet Management
Wayne, NJ
12.2023 - Current
- Initiated cold calls to potential clients, successfully booking meetings, and driving new business opportunities for fleet management services.
- Develop and execute customized fleet management strategies to help clients optimize vehicle fleets, reduce total cost of ownership, and improve operational efficiencies.
- Build and maintain strong relationships with key decision-makers to implement tailored fleet management solutions that optimize their operations, reduce costs, and drive overall business growth.
- Deliver compelling product demonstrations and presentations to prospective clients, effectively highlighting the value proposition of comprehensive fleet management solutions.
Branch Manager
Enterprise Rent-A-Car
Harriman, NY
12.2022 - 12.2024
- Fostered strong business relationships and delivered exceptional customer service, contributing to a solution-oriented environment.
- Developed strategies to expand customer sales, driving a notable increase in annual revenue.
- Achieved a 93% customer satisfaction score for three consecutive months.
- Managed and negotiated contracts with referral accounts, ensuring satisfaction and maximizing branch profitability.
- Collaborated with internal departments (fleet management, vehicle repair, HR, etc.). to ensure smooth branch operations.
Assistant Branch Manager
Enterprise Rent-A-Car
Paramus, NJ
03.2022 - 11.2022
- Boosted customer satisfaction by 7% in three months through proactive communication and tailored service strategies.
- Achieved two Triple Crown Awards for surpassing regional targets in customer service, days earned growth, and operating profit for FY 2022 and 2023.
- Drove team performance and morale by providing consistent coaching, feedback, and fostering a culture of accountability and motivation.
- Consistently ranked in the top 5% of Assistant Branch Managers for sales across the region for nine consecutive months.
- Expertly handled customer concerns, clarified rental terms, and managed payment and refund processes, ensuring smooth and efficient service.
Education
Bachelor of Science - Business Management
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2021
Skills
- B2B Sales & Account Management
- Sales presentation
- Marketing strategy implementation
- Strategic initiatives
- New business opportunities
- Customer relationships
- Lead generation
Timeline
Account Executive
Enterprise Fleet Management
12.2023 - Current
Branch Manager
Enterprise Rent-A-Car
12.2022 - 12.2024
Assistant Branch Manager
Enterprise Rent-A-Car
03.2022 - 11.2022
Bachelor of Science - Business Management
Bloomsburg University of Pennsylvania
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