Abigail Guajardo
Nederland
Summary
Dedicated professional with a strong background in customer service and healthcare coordination. Skilled in time management and problem-solving, contributing to efficient patient interactions and seamless communication between patients and medical staff.
Overview
9
9
years of professional experience
Work History
Overnight Stocker
Walmart
Port Arthur
09.2025 - Current
- Stocked shelves with merchandise to ensure product availability.
- Assisted customers in locating products and answering inquiries.
- Monitored product expiration dates and removed outdated items.
- Received and stocked merchandise in a timely manner.
Front Desk Receptionist
Nextcare Urgent
Beaumont
03.2023 - 06.2025
- Greeted patients warmly and efficiently upon arrival at the urgent care facility.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Assisted patients in completing registration forms and verifying insurance information.
Phone Operator
Baptist Cancer Center
Beaumont
06.2020 - 02.2022
- Managed high-volume inbound calls for patient inquiries and appointment scheduling.
- Coordinated communication between patients and medical staff efficiently.
- Maintained confidential patient records in accordance with privacy regulations.
- Greeted callers and identified their needs quickly and accurately.
Customer Service Representative
Alorica WFH
Beaumont
06.2017 - 03.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained up-to-date knowledge of company products and services.
- Handled escalated issues with professionalism and empathy.
Education
High School Diploma -
Memorial High School
Port Arthur, TX06-2015
Skills
- Appointment scheduling
- Phone system operation
- Customer support
- Data entry accuracy
- Time management
- Problem solving
- Team collaboration
- Communication management
- Patient registration
Languages
English
Professional
Spanish
Professional
Timeline
Overnight Stocker
Walmart
09.2025 - Current
Front Desk Receptionist
Nextcare Urgent
03.2023 - 06.2025
Phone Operator
Baptist Cancer Center
06.2020 - 02.2022
Customer Service Representative
Alorica WFH
06.2017 - 03.2019
High School Diploma -
Memorial High School