Amber Thomas
Anniston,AL
Summary
Driven professional with a proven track record at Walmart, enhancing store appearance and customer satisfaction through meticulous organization and efficient delivery. Skilled in CRM and customer service, adept at understanding customer needs and achieving goals. Demonstrates exceptional computer skills and phone etiquette, ensuring professional and effective communication.
Overview
5
5
years of professional experience
Work History
Overnight Stocker
Walmart
10.2023 - Current
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Delivery Driver
DoorDash
08.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Front Desk Associate
Quality Inn
08.2019 - 10.2021
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Open Campus High
Carrollton, GA05.2004
Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Appointment Scheduling
- Billing management
- Customer Service
- Computer Skills
- Understanding Customer Needs
Timeline
Overnight Stocker
Walmart
10.2023 - Current
Delivery Driver
DoorDash
08.2020 - Current
Front Desk Associate
Quality Inn
08.2019 - 10.2021
High School Diploma -
Open Campus High