Barbara Rice
Lumberton,TX
Summary
Offering a strong foundation in customer service and remote work capabilities, eager to learn and develop in a dynamic environment. Delivers effective communication and problem-solving abilities, with a keen eye for detail and organization. Ready to use and develop communication and technical skills in this work from home role.
Overview
4
4
years of professional experience
Work History
Overnight Stocker
Walmart
Lumberton, TX
06.2015 - 02.2016
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Home Health Caregiver
Texas Home Health
Silsbee, TX
09.2014 - 04.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Home Health Caregiver
Texas Home Health
Silsbee, TX
03.2013 - 05.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Customer Service Representative
Pizza Hut
Silsbee, TX
03.2012 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Silsbee High School
Silsbee, Tx05-2010
Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Problem Resolution
- Professional telephone demeanor
- Document and Records Management
- Issue and Complaint Resolution
- Inbound Call Management
Timeline
Overnight Stocker
Walmart
06.2015 - 02.2016
Home Health Caregiver
Texas Home Health
09.2014 - 04.2015
Home Health Caregiver
Texas Home Health
03.2013 - 05.2014
Customer Service Representative
Pizza Hut
03.2012 - 09.2012
High School Diploma -
Silsbee High School