Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Abigail Guerra

Kearny

Summary

Motivated to keep customers happy and contribute to the company's success. With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented. Committed to providing world-class customer service while remaining professional. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business.

Developed comprehensive skill set in fast-paced pharmacy environment, including effective customer interaction and problem resolution. Possess strong organizational skills and ability to handle sensitive information with confidentiality. Seeking to transition into new field, leveraging transferrable skills to make meaningful impact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Customer Service Representative

Walgreens
08.2023 - 01.2025
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Increased productivity by anticipating needs and providing excellent support.

Production

Panera Bread
02.2023 - 08.2023
  • Prepared a variety of foods in accordance with customers' orders or supervisors' instructions following approved procedures.
  • Interacted with customers in a pleasant and courteous manner in order to provide excellent service.
  • Completed all position responsibilities correctly and on time.

Cashier

Pollo Tropical
02.2022 - 02.2023
  • Kept well-stocked station and store shelves to promote strong sales.
  • Help customers by guiding them and answering their questions.
  • Processed new orders quickly and accurately, daily transactions.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Am familiar with and proficient in the use of safe food handling techniques.

Education

Phlebotomy -

CDE Career Institute
Paterson, NJ
01.2025

High School - undefined

Coastal Connections
Vero Beach, FL
01.2024

Skills

  • Stock management
  • Stocking and replenishing
  • Service standard compliance
  • Retail store support
  • Confidentiality compliance
  • Answering customer questions
  • Stocking shelves

Certification

  • AMCA - American Medical Certification Association certified
  • New Jersey CDE Phlebotomist Certified

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Customer Service Representative

Walgreens
08.2023 - 01.2025

Production

Panera Bread
02.2023 - 08.2023

Cashier

Pollo Tropical
02.2022 - 02.2023

High School - undefined

Coastal Connections

Phlebotomy -

CDE Career Institute