Abigail Gurrola
San Antonio,TX
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
CVS Healthcare
San Antonio, TX
11.2024 - Current
- Maintained high satisfaction score by consistently resolving first-call issues.
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
- Developed strategies for improving workflow processes within the department.
- Communicated with patients with compassion while keeping medical information private.
- Resolved customer service issues related to order processing or delivery delays.
- Identified needs of customers promptly and efficiently.
Cake Decorator
Sam's Club
San Antonio, TX
10.2018 - 12.2020
- Met with customers to discuss needed bakery items and take orders.
- Assisted customers with planning cake vision, including color, theme and size.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Answered phone calls, put in orders and handled customer disputes or complaints.
Server
Olive Garden
Carrollton, TX
10.2015 - 05.2017
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
San Antonio, TX12.2021
Skills
- Team Cooperation
- Clear Communication
- Time Management
- Decision Making
- Verbal and Written Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Care Representative
CVS Healthcare
11.2024 - Current
Cake Decorator
Sam's Club
10.2018 - 12.2020
Server
Olive Garden
10.2015 - 05.2017
Bachelor of Science - Kinesiology
The University of Texas At San Antonio