Jacob Ortega
Fontana,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate/Customer Care Representative
UC Global Trade Inc
06.2022 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Cook
Long Wong's Hot Wings
05.2021 - 11.2021
- Followed recipes closely for consistent taste, quality and presentation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Collaborated with team members to execute successful daily meal services for up to 200 guests.
- Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
- Prepared food orders to support waitstaff and other team members.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
Education
High School Diploma -
Eric Birch High School
Fontana, CA06.2024
Skills
- Inventory and Stocking
- Honest and Dependable
- Flexible Schedule
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Attention to Detail
- Problem-Solving
- Exceptional customer service
- Team Cooperation
- Complex Problem-Solving
- Cleaning techniques
Timeline
Sales Associate/Customer Care Representative
UC Global Trade Inc
06.2022 - Current
Assistant Cook
Long Wong's Hot Wings
05.2021 - 11.2021
High School Diploma -
Eric Birch High School