Melinda Roberts
Oakland Gardens,NY
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Sales Associate/Customer Service
Macy’s
New York, New York
2002.06 - Current
- Resolved customer complaints to enhance satisfaction and foster loyalty, resulting in improved customer retention.
- Assisted Macy's customers with product selection and store navigation, ensuring a seamless shopping experience.
- Operated Macy's point-of-sale register for purchases and returns, handling transactions efficiently.
- Answered incoming telephone calls, providing accurate information on store offerings and services, contributing to customer engagement.
- Worked with fellow sales team members to achieve group targets, fostering a collaborative team environment.
- Trained new team members on cash register operation, stock procedures, and customer service best practices, enhancing team performance.
- Stocked merchandise on sales floor and replenished fitting room areas, maintaining an organized and appealing shopping environment.
Education
Pleasant Hill High School
Hemingway , SCCertificate Of Business - Business
Conway Tech
Conway, SC 1984.09 - 1986.05
Skills
- Customer service
- Cash register operation
- Return processing
- Merchandise replenishment
- Inventory stocking
- Sales floor support
- Visual merchandising
- Product knowledge
- Training support
- Team collaboration
- Store opening and closing
- Excellent people skills
Accomplishments
- I’m one of the top sellers in my department always making or exceeding my goals every month
Timeline
Sales Associate/Customer Service
Macy’s
2002.06 - Current
Certificate Of Business - Business
Conway Tech
1984.09 - 1986.05
Pleasant Hill High School