Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Abigail Gustafson

Chaska,MN
Abigail Gustafson

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.


Works effectively with cross-functional teams in ensuring operational and service excellence and offers great attention to detail and time management and proven track record of delivering results.

Overview

8
years of professional experience
1
Certification

Work History

Gravie

Internal Account Representative
03.2023 - Current

Job overview

  • Managed high call , email, task volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Computer skills (Mac, IOS , Salesforce, etc)

Puppy Play and Stay

Guest Service Representative
07.2021 - 03.2023

Job overview

  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained team members on the use of reporting tools, increasing overall productivity within the department.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Wag n Wash

Wash Lead
10.2018 - 04.2019

Job overview

  • Supported fellow team members as needed, fostering a collaborative work environment focused on achieving common objectives.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Counted out cash drawers and balanced totals.
  • Demonstrated leadership skills in absence of manager; supervised staff members and delegated tasks effectively.

Southern Hills

Youth Golf Instructor
06.2016 - 09.2017

Job overview

  • Provided individualized golf training direction, encouragement and motivation to prepare athletes for games, competitive events and tours.
  • Managed tournaments from start to finish.
  • Cultivated positive relationships with students and parents to foster an atmosphere conducive to learning and improvement.
  • Assisted players in overcoming mental barriers by implementing stress-relief techniques and mindfulness exercises during lessons.
  • Boosted student retention rates by consistently providing a positive, fun, and productive learning environment.

Education

Mankato State University
Mankato, MN

No Degree from Business

University Overview

Farmington High School
Farmington, MN

High School Diploma
05.2020

University Overview

Skills

  • Analysis skills
  • Goal-oriented mindset
  • Customer service
  • Conflict management
  • Customer Relationship Management
  • Time Management
  • Account Management
  • Insurance Verification
  • Data Entry
  • Relationship Management
  • Salesforce
  • Quality Assurance
  • Business Development
  • Project Management
  • Accuracy and Attention to Detail
  • Strategic Thinking

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Internal Account Representative
Gravie
03.2023 - Current
Guest Service Representative
Puppy Play and Stay
07.2021 - 03.2023
Wash Lead
Wag n Wash
10.2018 - 04.2019
Youth Golf Instructor
Southern Hills
06.2016 - 09.2017
Mankato State University
No Degree from Business
Farmington High School
High School Diploma

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Abigail Gustafson