Abigail Gyebi
Austin,TX
Summary
Dedicated Human Resources and employee support professional with 7+ years of experience providing high-volume phone, chat, and virtual support, interpreting policies and procedures, resolving complex employee concerns, and maintaining confidential records. Proven ability to counsel employees, managers, and leadership on benefits, payroll, leave programs, eligibility requirements, and organizational policies while delivering accurate, compassionate, and solution-focused service. Experienced in researching regulations, analyzing case details, resolving escalated inquiries and complaints, and documenting detailed case activity across multiple HR systems including Workday, OnBase, and SAP SuccessFactors. Recognized for building trust, simplifying complex information, and ensuring individuals receive timely guidance, accurate information, and exceptional customer support.
Overview
9
9
years of professional experience
Work History
Onsite HR Supervisor
Applied Materials
05.2023 - Current
- Managed job postings across various platforms to maximize visibility and attract diverse pools of applicants.
- Collaborated with global supplier recruitment team in India and Israel to create compelling job descriptions and rates that accurately reflected company culture and attracted high quality candidates.
- Won Number1 Supplier in 2023, 2024, and 2025 for improving employee retention rates by conducting exit interviews , identifying trends, and addressing internal issues in a timely manner.
- Advocated for employees by working with hiring manager and HR manager while ensuring supplier policies are honored.
- Generated weekly hiring reports to bring to light the needs of the supplier; using SAP Fieldglass and Bullhorn
- Streamlined 'New Grad/ Entry College level Engineering Technician and Manufacturing Technician roles.
- Act as a liaison between Adecco and our client by recruiting well suited candidates, operate proper testing for specific positions, onboarding, and assignment lifecycle of temp to hire employees.
- Communicated with First Advantage Compliance team on decisional candidates.
- Processed Adecco employees I9, Tax forms, NDA, Supplier agreement forms, and New Hire (Benefits) using Bullhorn and SAP fieldglass.
- Conducted new hire orientation and virtual training sessions, educating employees on benefit options, eligibility requirements, payroll processes, leave of absence programs, tax-related deductions, and required employment documentation.
- Delivered high-volume customer and employee support through phone, email, and text communications, resolving inquiries, explaining policies and procedures, documenting interactions, and ensuring individuals received timely, accurate, and compassionate service.
- Researched and resolved employee concerns, service complaints, payroll discrepancies, benefit questions, and policy-related issues by reviewing records, interpreting procedures, and implementing appropriate solutions.
- Interpreted and explained organizational policies, procedures, compliance requirements, forms, and employee program guidelines to ensure understanding and proper enrollment or issue resolution.
HR Direct
Applied Materials
04.2022 - 06.2023
- Developed and implemented recruitment strategies to attract top talent.
- Screened, interviewed, and evaluated candidates to ensure fit for organizational culture.
- Coordinated Exit Interviewing by documenting and processing termination using Workday HCM systems, then uploading onboarding documents into OnBase
- Streamlined job postings using platforms like Indeed, Applied Materials, ZipRecruiter, and LinkedIn
- Worked hand in hand with Global Supplier team to ensure they provide employees for open roles.
- Fostered strong relationships with hiring managers to deeply understand departmental needs, leading to more accurate candidate placements
- Consolidated position data into management summaries ( Pivot Tables) to support monthly talent planning sessions
- Conducted Exit Interviews to uncover hidden issues, improve training within management, manage legal exposure, and leave departing employee heard and understood.
- Improved sourcing efficiency by launching a referral program that increased referral hires by 50%, saving $100K annually
- Assisted in the transfer of candidates from previous client contract over to Applied Materials, assisted over 200+ candidates.
- Served as a primary contact through HR Direct phone and chat support, counseling employees, managers, and leadership on benefits, payroll, leave programs, employment documentation, and employee relations matters. Interpreted policies and procedures, researched account and service issues using Workday and OnBase, resolved inquiries and complaints, and maintained detailed confidential records of all interactions.
HR Recruiter Coordinator
VXI Global Solutions LLC
01.2021 - 03.2022
- Selected for advancement to the Roku project at VXI Global Solutions based on strong performance in employee support, case resolution, and customer service, where I managed high-volume employee inquiries, interpreted policies and procedures, resolved service concerns, and supported recruiting and onboarding operations.
- Conducted initial resume screenings that showcase experience in the IT field ( i.e, Social Media Analyst, Chat Support, Quality Assurance, etc. )
- Developed job descriptions and posted openings across various platforms like VXIGlobal.net, Indeed and Zip Recruiter.
- Assisted in the interviewing process, ensuring that candidates are well equipped for the role.
- Conducted background screening using First Advantage report system. Communicated with First Advantage agents to get approval for decisional compliance results.
- Used Microsoft Office tools ( Excel) to keep track of candidates and new hires.
- Complied with company policies regarding rates per the position the candidate is processed to
- Streamlined interview scheduling for hiring managers, resulting in a more efficient hiring process.
- Maintained accurate records of all recruitment activities, ensuring compliance with legal requirements and company policies.
- Developed strong relationships with employees, leading to increased retention rates.
Human Resources Shared Services Specialist II
VXI Global Solutions LLC
09.2017 - 12.2020
- Processed over 500 employees using ADP Workforce NOW, inputting and verifying employees banks.
- Responded to employees inquires regarding payroll cycle errors, processing checks for employees who are doing a bank transfer
- Coordinated recruitment processes, including scheduling interviews and communicating with candidates.
- Managed employee files with new details such as changes in address, salary levels, tax inquires, overpay or underpay, etc.
- Assisted in the transition from ADP to Workday Payroll ( Resolution turnover came to 100% )
- Collaborated with HR to update employee benefits in payroll systems, ensuring accurate deductions and contributions
- Maintained employee records using Workday HCM systems ensuring data integrity and confidentiality.
Education
Bachelor of Arts - Public Relations
Texas Tech University
Lubbock, TX12-2019
Skills
- Microsoft Office
- ADP Payroll Solutions
- Workday Payroll
- UKG Pro
- Oracle
- AWS
- Salary negotiation
- Google Workspace
- SAP Success Factors
- Intuit QuickBooks
- Bullhorn
- OnBase
- Greenhouse
- Employment Verifications
- PIP
- Global Sourcing
- Talent Management
- Hiring Report
- Pivot Tables
- Budget Planning
- Dispute mediation
- Employee retention strategies
- Contingent Worker Compliance
- Benefits administration
- Policy Development
- Work Authorizations/Compliance
- I9 E verify
Timeline
Onsite HR Supervisor
Applied Materials
05.2023 - Current
HR Direct
Applied Materials
04.2022 - 06.2023
HR Recruiter Coordinator
VXI Global Solutions LLC
01.2021 - 03.2022
Human Resources Shared Services Specialist II
VXI Global Solutions LLC
09.2017 - 12.2020
Bachelor of Arts - Public Relations
Texas Tech University