Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Hawkins

Moore,OK

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Glass Pros LLC
01.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Barista

Scooters Coffee Shop
10.2022 - 01.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Retail Sales Associate

At Home Store
12.2021 - 10.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Education

High School Diploma -

Epic One On One Charter High School
Oklahoma City, OK
05.2024

Skills

  • Customer Consulting
  • Account Management
  • Microsoft Word
  • Conflict Resolution
  • Call Triaging
  • Professional Telephone Demeanor
  • Filing
  • Customer Relations
  • Reading Comprehension
  • Invoice Preparation and Processing
  • Administrative and Office Support
  • POS Systems and Ordering Platforms

Timeline

Customer Service Representative

Glass Pros LLC
01.2023 - Current

Barista

Scooters Coffee Shop
10.2022 - 01.2023

Retail Sales Associate

At Home Store
12.2021 - 10.2022

High School Diploma -

Epic One On One Charter High School

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Abigail Hawkins