Abigail Heer
Wilmington,NC
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Babysitter
Personal Business
Wilmington, NC
11.2024 - Current
- Supervised children during daily activities and ensured a safe environment.
- Communicated effectively with parents regarding children's needs and daily progress.
- Maintained cleanliness in play areas and organized children's belongings promptly.
- Responsibly watched children while parents were out.
Cleaner
Myself
Wilmington, NC
09.2024 - Current
- Cleaned residential and commercial spaces using appropriate cleaning supplies and equipment.
- Organized cleaning schedules to ensure timely completion of tasks.
- Communicated effectively with clients to understand their cleaning preferences.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Provided assistance with laundry services when needed.
Shift Leader
Tropical Smoothie
Wilmington, NC
09.2023 - Current
- Supervised team members during high-volume shifts to ensure efficient service.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels and conducted regular stock assessments for fresh ingredients.
- Implemented cleaning protocols to maintain a safe and sanitary work environment.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Barista
North End Cafe
Wilmington, North Carolina
06.2022 - 09.2024
- Prepared a variety of coffee beverages using espresso machines and brewing equipment.
- Maintained cleanliness of the cafe, including workstations and dining areas.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed inventory by restocking supplies and reporting shortages to management.
- Engaged with customers to create a welcoming atmosphere in the cafe.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Ashley High School
Wilmington, North Carolina04-2026
Acellus
Online School
08.2023 - 04.2026
Skills
- Customer service
- Team leadership
- Child supervision
- Time management
- Attention to detail
- Effective communication
- Team collaboration
Certification
- Servesafe certified
Timeline
Babysitter
Personal Business
11.2024 - Current
Cleaner
Myself
09.2024 - Current
Shift Leader
Tropical Smoothie
09.2023 - Current
Acellus
Online School
08.2023 - 04.2026
Barista
North End Cafe
06.2022 - 09.2024
Ashley High School