Abigail Henderson

• Scheduled appointments and conducted follow-up calls to clients.
• Answered multi-line phone system and greeted callers.
• Handled sensitive information and maintained confidentiality when managing personnel files or financial data.

• Monitored vital signs and reported changes to nursing staff.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Documented patient information and care activities in electronic health record.
• Assisted with feeding, ADLs, and monitored intake and output.
• Assisted patients with bed pans, urinals, and bedside commodes.
• Empty catheters and colostomy bags.

• Monitor vital signs and report changes to nursing staff.
• Contribute to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Perform blood draws, IVs, EKGs, catheters (foleys and in and out catheters), and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
• Assist patients with bed pans, urinals, and bedside commodes.
• Empty catheters and colostomy bags.
• Assist in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Document patient information and care activities in electronic health record.
• Assist with feeding, ADLs, and monitored intake and output.
• Apply assistive devices/braces and apply splints/casts.

Rode on a medical helicopter along with the nurse, a medic, and the pilot

• Observed flying/transfer process of critically ill patients