Yadira Rodriguez
Covina,CA
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
20
20
years of professional experience
Work History
Secretary
Oparc
Walnut , CA
05.2019 - 05.2022
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Provided administrative support to marketing team members, fostering timely project completion.
- Maintained organized filing system of paper and electronic documents.
- Supported team members by restocking supplies, maintaining office equipment.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Completed supply orders and maintained appropriate levels of office supplies.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Assisted with answering phones, route calls to the appropriate party and take messages.
- Filing paper work, entering data and keeping office well organized.
- Hosted Zoom classes for remote services.
- Assisted visitors with temperature screening.
Cafeteria Food Worker
Pomona Unified School District
Pomona, CA
03.2018 - 10.2018
- Evaluated and inspected food for flavor and hygiene before serving.
- Served food to children.
- Merchandised food and beverage items for serving efficiently.
- Oversaw preparation and serving of food to provide healthy and nutritious food.
Office Assistant Volunteer
Office Occupations Program
Pomona, CA
02.2018 - 05.2018
- Assisted in making daily photo copies
- Organized incoming and outgoing mail and documents.
- Filed records and assisted with daily office duties.
Food Demonstrator
Neo Sol
Fullerton, CA
07.2010 - 11.2012
- Demonstrated experience in preparing, demonstrating and marketing food items.
- Used food sampling methods, culinary activities, and sales techniques.
- Practiced food safety and sanitation rules and practices.
- Interacted with all levels of employees of the organization, in a pleasant manner.
- Provided high quality customer service and ensured customer satisfaction.
Quality Control
Nien Made
Santa Fe Springs, CA
10.2007 - 07.2009
- Inspected different types of blinds and shutters.
- Reported any problem or error with production orders.
- Created records of products inspected.
Customer Service Representative
Educational Programs Computer Software
Downey, CA
05.2005 - 03.2007
- Attended calls from customers, and provide them with the required information according to company protocols.
- Engaged customers in conversation to determine their problems and issues, and provide them with the required support.
- Create and maintain logs of conversations with customers, and ensured that any urgent issues are escalated to the manager.
Telemarketing
Brainstorm USA
Downey, CA
11.2002 - 02.2004
- Maintained and recorded customer information in database.
- Handled inbound telephone calls from interested customers.
- Presented information about membership details and purchase advantages.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Resolved customer complaints by escalating calls to proper department.
- Contacted private individuals or businesses by telephone to solicit sales.
- Made appointments with interested customers according to schedule availability.
- Collaborated with management to resolve concerns and problem calls.
- Took messages and transferred calls for telemarketing team.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Followed up on sales leads through outbound calling.
Education
Some College (No Degree) - Office Technology
Pomona Adult And Career Education
Pomona, CAHigh School Diploma -
South Gate High School
South Gate06.2002
Skills
- Bilingual: Spanish
- Confidentiality and understanding
- Office staff leadership
- Letter writing
- Inventory purchasing
- Developing presentations
- Prioritization and time management
- Issue response and resolution
- PC proficient
- Account balancing reconciliation
- Multi-line phone systems
- Transporting file
- Strong Work Ethic
- Positive Attitude
- Responsable
- Quality Insurance
- Microsoft Excel
- Filing
- Microsoft Power Point
- Legal Terminology
- Microsoft Word
- Business English
- Microsoft Outlook
Timeline
Secretary
Oparc
05.2019 - 05.2022
Cafeteria Food Worker
Pomona Unified School District
03.2018 - 10.2018
Office Assistant Volunteer
Office Occupations Program
02.2018 - 05.2018
Food Demonstrator
Neo Sol
07.2010 - 11.2012
Quality Control
Nien Made
10.2007 - 07.2009
Customer Service Representative
Educational Programs Computer Software
05.2005 - 03.2007
Telemarketing
Brainstorm USA
11.2002 - 02.2004
Some College (No Degree) - Office Technology
Pomona Adult And Career Education
High School Diploma -
South Gate High School