Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Yessica Muniz

Elmwood Park,IL

Summary

Dynamic and bilingual professional with a proven track record in customer service and organizational skills, honed at Muniz Landscaping and beyond. Excelled in team collaboration and project planning, significantly enhancing office efficiency. Skilled in multitasking and problem-solving, I bring enthusiasm and a results-driven approach to every task. As someone who was also the Internal Vice President, External vice President, Associate Member Educator, and more for a school organization, also known as Alpha Psi Lambda National Inc.,. For three years, I dedicated my time to teaching, organizing, and preparing lessons for prospective members. In addition, I guided them in building respectful and healthy relationships between men and women, as it is a co-ed fraternity. During this time, I focused on helping members grow into professionals and better versions of themselves—academically, professionally, socially, and emotionally—while also striving to improve myself in the same areas.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Secretary

Muniz Landscpaing
Chicago, IL
01.2019 - 09.2024
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Sent and distributed mail and paperwork.

Intern

Peculiar Books Inc.
Normal, IL
05.2024 - 08.2024
  • Professionally communicated with other interns, the CEO of Pecuilar Books Inc., and other guests of the Agency
  • Hosted podcasts: Created interview questions and sent invitations to new guests.
  • Organizational skills

Daycare Teacher

Little Star Daycare & Learning Center
Chicago, Illinois
02.2021 - 07.2022
  • Developed lesson plans and activities to engage children in learning.
  • Created a positive, nurturing environment for young students.
  • Supervised children during meal times, playtime, and other activities.
  • Conducted assessments of student performance and progress.
  • Planned field trips to local parks and museums to enhance classroom curriculum.
  • Encouraged creativity through art projects and storytelling.
  • Assisted with toilet training and diaper changing when necessary.
  • Provided guidance on social development issues such as sharing, following directions.
  • Taught basic language skills including reading readiness, phonics, writing.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Collaborated with colleagues to brainstorm ideas for classroom activities.
  • Adapted teaching methods based on individual student needs.
  • Observed health practices such as proper handwashing procedures.
  • Participated in staff meetings and professional development workshops.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Read aloud and played alphabet games to encourage early literacy.
  • Organized and led activities to promote physical, mental and social development.
  • Developed and enforced positive strategies to encourage good behavior.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Supervised children in classroom and playground settings, ensuring their safety and well-being.

Wetzle's Pretzles

Sales Associates
Chicago, Illinois
07.2019 - 01.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Criminal Justice Science

Illinois State University
Normal, IL
08-2024

Skills

  • Bilingual
  • Bilingual in Spanish and English
  • Phone reception
  • Supply Restocking
  • Calendar Management
  • Letter writing
  • Meeting Coordination
  • Sales Support
  • Customer Service
  • Organization
  • Media Relations
  • Advertising
  • Audience Targeting
  • Multitasking
  • Professionalism
  • Time Management
  • Organizational Skills
  • Problem-Solving
  • Team Collaboration
  • Project Planning

Certification

  • Mandated Reporter- March 2021 Illinois Food Handler Card- March 2021
  • Mandated Reporter- March 2021 Illinois Food Handler Card- March 2021

Languages

English
Professional
Spanish
Professional
Russian
Elementary

Affiliations

  • While maintaining a GPA above a 2.8, I also served as Vice president, External Vice President, Associate Member educator (3 semesters) for one of my university’s organizations also known as Alpha Psi Lambda National, Inc.
  • I've volunteered at various schools; helping students with work, maintaining a clean environment, making beds for low-income families. I've also volunteered at food banks, highway clean ups, hosting tabling for letter making to families at the border, and more.
  • Hosted many events through my organization to include diverse students in a predominantly white Institution (Illinois State University).

Timeline

Intern

Peculiar Books Inc.
05.2024 - 08.2024

Daycare Teacher

Little Star Daycare & Learning Center
02.2021 - 07.2022

Wetzle's Pretzles

Sales Associates
07.2019 - 01.2020

Secretary

Muniz Landscpaing
01.2019 - 09.2024

Bachelor of Science - Criminal Justice Science

Illinois State University
Yessica Muniz