Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Quintana

Dallas,TEXAS

Summary

- Dedicated Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.


- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


- Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.


- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Secretary

Portillo And Sons LLC
05.2022 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Bilingual Call Center Agent

Cooperative Financial Service
07.2022 - 07.2023
  • Passionate and motivated with 2 years supporting critical end users with accuracy and efficiency
  • Flexible Support Specialist ready to take responsibility for in-person or remote operations
  • Knowledgeable in all major desktop and mobile operating systems
  • Adaptable to remote work and learning environments
  • Eager to help businesses maintain uninterrupted, smooth operations under any conditions
  • Experienced Call Center Quality Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills
  • Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers
  • Able to rapidly gain product knowledge
  • Coaching of new analysts to join the team
  • Install and perform minor repairs to hardware, software
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Train staff and users to work with computer systems and programs
  • Listened to calls either recorded live or side-by-side while communicating feedback
  • Identified calls failing to meet predefined standards and identified the problem
  • Implemented agent training and coaching initiatives.

Education

High School Diploma -

ILT AGPHS
Grand Prairie, TX
05.2022

Skills

  • Customer service
  • Time management
  • Computer literacy
  • Communication skills
  • Restaurant experience
  • Microsoft excel
  • English
  • Leadership
  • Microsoft word
  • Bilingual
  • Guest services
  • Flexibility
  • Hard Working
  • Email Responding
  • Customer Service
  • Meeting Coordination
  • Appointment Scheduling
  • Payroll Processing
  • Complaint Resolution
  • Training Development Aptitude
  • Staff Education and Training
  • Reading Comprehension
  • Staff Training
  • Microsoft Excel
  • Computer Proficiency
  • Problem Resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Call Center Agent

Cooperative Financial Service
07.2022 - 07.2023

Secretary

Portillo And Sons LLC
05.2022 - Current

High School Diploma -

ILT AGPHS
Gloria Quintana