Abigail Henry
Hollywood
Summary
Detail-oriented and highly organized skilled professional in managing financial records, processing invoices, and ensuring compliance with company policies and accounting standards. Proven ability to streamline processes, meet deadlines, and support overall financial operations.
Overview
7
7
years of professional experience
Work History
Room Service Order Taker
Seminole Hard Rock Casino
Hollywood
02.2025 - Current
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Entered orders accurately into order-entry system.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Resolved guest complaints to maintain complete customer satisfaction.
- Processed cash and credit card payments accurately and efficiently.
LEAD ACCOUNTS PAYABLE SPECIALIST
Crisis24
HOLLYWOOD
01.2023 - 01.2025
- Company Overview: A GardaWorld Company
- Managed all aspects of the full cycle Accounts Payable process, including daily invoice processing, coding accurately to the general ledger using the chart of accounts and routing the invoice for approval
- Processed vendor master additions including new W9 setup, changes, and deactivations to maintain consistent record
- Processed weekly AP payments accurately through methods of ACH, NACHA files, domestic and international wires and check request through commercial Treasury Management
- Daily bank reconciliation of all Direct Debit and Wire Transfer payments deducted from the bank in relation to Accounts Payable transactions
- Responded to all vendor inquiries, reconciled vendor statements, AP aging and researched and correct discrepancies
- Assisted with monthly accruals during month end close
- Produced and distribute annual vendor 1099s in alignment with IRS tax guidelines
- Perform cash applications
- Closely monitor the Accounts Receivable aging and payment returns/chargebacks
- Processed employee expense reimbursements reports via Concur for all business related expenses on corporate credit card statements
- Setup and processing of involuntary deductions e.g
- Garnishments & Child Support Orders through ADP
- Reconciled inter-company balances regularly to maintain accurate records between multiple entities
- A GardaWorld Company
SR. CUSTOMER SERVICE REPRESENTATIVE
ASRC Federal
HOLLYWOOD
01.2019 - 01.2023
- Company Overview: Department of Justice (DEA)
- Handled 50+ phone, email, and digital inquiries daily from professionals who wished to obtain authorization from the Department of Justice to handle narcotics and controlled substances
- Ensured accurate documentation and swift resolution in CRM, enhancing client satisfaction and trust
- Trained new team members, fostering a collaborative environment that promoted effective communication and teamwork
- Department of Justice (DEA)
AT YOUR SERVICE AGENT
W South Beach
HOLLYWOOD
01.2018 - 01.2019
- Efficiently managed guest inquiries across multiple channels, ensuring immediate resolution and enhancing guest satisfaction
- Logged all guest interactions into a computer while contacting appropriate department and following up with guest to ensure their request has been resolved
- Processed room service orders, answer questions on menu selection and record transactions in point-of-sale system
- Provided insights on local attractions and hotel amenities, creating engaging experiences that encouraged guest exploration
Education
DIPLOMA -
Penn Foster
04.2025
Broward College
Skills
- SAP Concur
- Quickbooks
- Salesforce
- Winteam
- Oracle
Timeline
Room Service Order Taker
Seminole Hard Rock Casino
02.2025 - Current
LEAD ACCOUNTS PAYABLE SPECIALIST
Crisis24
01.2023 - 01.2025
SR. CUSTOMER SERVICE REPRESENTATIVE
ASRC Federal
01.2019 - 01.2023
AT YOUR SERVICE AGENT
W South Beach
01.2018 - 01.2019
DIPLOMA -
Penn Foster
Broward College