ABIGAIL HERRERA
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges and seeking permanent role with a growing team. Enthusiastic and skilled specialist knowledgeable about shipping and receiving, inventory management and carrier relations. Experienced with database and word processing software. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Inventory Specialist
Asurion
09.2022 - 09.2024
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Fulfillment Operations
Enjoy Technology, Inc.
02.2019 - 09.2022
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Pulled and packed products from shelves based on customer orders using handheld scanners.
- Conducted inventory checks and resolved discrepancies.
- Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
- Received new stock and input values into computer system.
Shift Supervisor
Panera Bread
02.2020 - 02.2021
- Handled all customer relation cases in gracious manner and in accordance with company policies.
- Assisted General Manager during assigned periods and trained over 20 new team members.
- Reported business performance and realigned team roles to provide optimal coverage for customer demands.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure highest quality.
Mobile Sales Expert
T-Mobile US, Inc
01.2017 - 02.2019
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Input sales information into company database to provide leaders with quick access to essential sales data.
- Interacted with customers to understand particular needs and identify products and services best suited in helping to build lasting rapport and boosting revenue opportunities.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Education
Associate of Arts - Computer Science And Programming
Houston Community College
Houston, TX05-2027
Skills
- Teamwork and Collaboration
- Computer-Based Inventory System Knowledge
- Data Entry
- Exceptional customer service
- Sales expertise
- Warehouse Operations
Additional Information
References Upon Request
Timeline
Inventory Specialist
Asurion
09.2022 - 09.2024
Shift Supervisor
Panera Bread
02.2020 - 02.2021
Fulfillment Operations
Enjoy Technology, Inc.
02.2019 - 09.2022
Mobile Sales Expert
T-Mobile US, Inc
01.2017 - 02.2019
Associate of Arts - Computer Science And Programming
Houston Community College