Abigail Herring
Graham
Summary
Proven in enhancing customer experiences and streamlining operations. Skilled in cash management and collaborative problem-solving, my background spans front desk to drive-thru, always prioritizing service excellence. My tenure at Walmart further honed my compassionate understanding, making me a versatile asset to any team.
Service-oriented professional prepared to excel in service desk role. Proven experience in troubleshooting and resolving technical issues efficiently. Valued for collaboration and consistent delivery of results, with a focus on adaptability and reliability. Key skills include technical support, customer service, and multitasking.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Star Brite Cleaners
Graham
08.2025 - Current
- Greet customers as they walk in, confirm their names, and ask how they want their garments cleaned.
- Check in garments, and sort them into their appropriate bins; spray any stains as needed.
- Wash and dry any comforters, blankets, or wash/fold items and fold them properly for the customer to pick up.
- Rack garments from the day before that got shipped back.
Caregiver
Seniorly Yours LLC
Grahamsville
04.2025 - 08.2025
- Documented care plans and reported changes in client conditions to supervisors.
- Maintained a clean and safe environment for clients at all times.
- Assisted in meal preparation, ensuring dietary requirements were met consistently.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Server
Vetonis Italian Restaurant
graham
02.2025 - 04.2025
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed orders accurately for dining and takeout services.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and balanced registers at the end of shifts.
- Set up tables and ensured proper settings for special events and dining experiences.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Service Desk Representative
Walmart
02.2023 - 01.2025
- Processed payments and managed cash drawer with care.
- Maintained confidentiality of customer information and adhered to privacy policies.
- Handled incoming calls and directed them to appropriate staff members.
- Managed front desk operations, ensuring a clean and organized workspace.
- Consistently maintained an organized workspace at the front desk.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
Education
High School Diploma -
Graham Highschool
1000 Brazos St, Graham Tx 7645005-2022
Skills
- Experience With Ticketing Systems
- Compassionate Understanding
- Virtual Technical Support
- Customer Engagement
- Effective Time Management
- Attentive Listening
- Cash Management
- Customer Experience Enhancement
- Front desk management
- Point Of Sale Systems
- Collaborative Problem Solving
Timeline
Customer Service Representative
Star Brite Cleaners
08.2025 - Current
Caregiver
Seniorly Yours LLC
04.2025 - 08.2025
Server
Vetonis Italian Restaurant
02.2025 - 04.2025
Service Desk Representative
Walmart
02.2023 - 01.2025
High School Diploma -
Graham Highschool