Colby Sullivan
Liberty Hill,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Information Technology Support Specialist
Southwestern University
08.2022 - Current
- Provided exceptional technical support to 150 staff users by troubleshooting and resolving hardware and software issues in timely manner
- Assisted with implementation of new technology solutions, including software upgrades and hardware installations, to enhance operational efficiency by more that 50 percent
- Managed and maintained IT infrastructure, including servers, network equipment, and software applications to ensure optimal performance
Junior Security Analyst
Solis Security
06.2023 - 08.2023
- Create and manage Git repository using Microsoft Azure that housed Python scripts that were used to display security reports
- Perform daily client security checks using various Enterprise Cybersecurity platform to prepare security assessment reports for over 100 clients
- Monitored security systems and alerts to detect and respond to security incidents in timely manner
Information Technology Intern
Southwestern University
05.2022 - 08.2022
- Participated in planning and execution of system upgrades and software installation
- Analyzed diagnostic data to understand causes/correlations of network issues and presented results to internal staff
- Hardware Maintenance: Hands-on experience in diagnosing and repairing hardware components, including desktops, laptops, printers, and peripherals.
Education
B.A. - Computer Science
Southwestern University
Georgetown, TX05.2024
Skills
- Proficient in variety of programming languages such as Python, Java, C/C, HTML, and JavaScript
- Knowledgeable in cloud computing platforms such as AWS, Azure, and Google Cloud Platform
- Issues across various platforms and operating systems (Windows, macOS, Linux)
- Extensive experience with database management systems including MySQL
- Experience with ticketing systems
- Prioritize, track, and resolve support requests
- Help Desk Support
- Data Recovery
- Hardware Installation
- IT Security Management
Timeline
Junior Security Analyst
Solis Security
06.2023 - 08.2023
Information Technology Support Specialist
Southwestern University
08.2022 - Current
Information Technology Intern
Southwestern University
05.2022 - 08.2022
B.A. - Computer Science
Southwestern University
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