Maurzel Castleberry
IT Support Specialist
Jacksonville
Summary
IT professional with solid foundation in providing technical support and resolving IT-related issues. Proven track record of enhancing system performance and delivering effective solutions that align with business needs. Known for collaborative approach and adaptability in dynamic environments, ensuring reliable support and seamless teamwork.
Overview
4
4
years of professional experience
Work History
Information Technology Support Specialist
Honda Manufacturing of Alabama
05.2024 - 08.2025
- Provided real-time IT support for automotive production floor systems to minimize downtime and maintain operational efficiency in a high-volume manufacturing environment
- Diagnosed and resolved hardware, software, and network issues affecting production line equipment, user terminals, and operator interfaces
- Supported manufacturing technologies including barcode scanners, printers, torque tracking systems, and production tracking software
- Responded to production alerts (andon calls) with rapid troubleshooting and issue resolution to prevent line stoppages
- Maintained and troubleshot network connectivity, including Ethernet connections, switches, and workstation configurations
- Installed, configured, and replaced hardware components such as PCs, handheld devices, and peripheral equipment on the production floor
- Collaborated with maintenance and engineering teams to resolve system-level issues and improve system reliability
- Ensured accurate data capture and system functionality for production tracking, quality control, and operational reporting
- Documented incidents, resolutions, and recurring issues to support continuous improvement and system optimization
Freight
The Home Depot
04.2021 - 09.2022
- Assisted customers with questions, requests, and product transactions, prepared merchandise for display, and restocked the store while cultivating customer service.
- Manually unloaded approximately 1500 pieces of product per shift onto various carts ensuring that each product was grouped with its corresponding department.
- Loaded merchandise onto pallets using various machines and ensured that each product was placed in the appropriate destination all while adhering to OSHA safety standards and guidelines.
Education
Bachelors - Computer Science
Jacksonville State University
Jacksonville, AL05-2024
Skills
Languages: Python C Java JavaScript HTML CSS NodeJS SQL
Tools/Frameworks: GitHub/Git VS Code Microsoft Office Virtual-Box MySQL PHP
Websites
Timeline
Information Technology Support Specialist
Honda Manufacturing of Alabama
05.2024 - 08.2025
Freight
The Home Depot
04.2021 - 09.2022
Bachelors - Computer Science
Jacksonville State University