Abigail Horn
Geneva,IL
Summary
Dedicated to delivering outstanding customer satisfaction through exceptional service and support. Expertise in implementing customer service best practices, with a strong ability to identify and explore diverse solutions tailored to unique customer needs. A proactive approach ensures that every interaction is effective and fosters lasting relationships. Committed to continuous improvement and adapting strategies to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Pride Stores
08.2023 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Refined product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
DEI Analyst
Helix Cafe
01.2022 - 03.2022
- Utilized qualitative data from DEI surveys completed by small businesses to show the effectiveness of DEI initiatives.
- Attended Chamber of Commerce meetings and discussed the benefits of launching a DEI initiative for small businesses.
- Researched previous DEI initiatives to aid in providing functional and beneficial resources for businesses that want to expand DEI in the workplace.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Education
Bachelor of Arts - History, Anthropology
Loyola University Chicago
Chicago, IL05-2022
Skills
- Microsoft Suite
- Google Workspace
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Customer relations
- Team collaboration
- Critical thinking
- Relationship building
- Task prioritization
Timeline
Customer Service Representative
The Pride Stores
08.2023 - Current
DEI Analyst
Helix Cafe
01.2022 - 03.2022
Bachelor of Arts - History, Anthropology
Loyola University Chicago
EXPERTISE
- Data analysis
- Organization
- Research
- Verbal and written communication
- Detail-Oriented
- Project management
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