Abigail Horning
Sturgis,MI
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tasks of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction in the workplace, while maintaining a clean environment for staff and customers.
Despite mostly having experience in the food industry I'm very eager to learn and grow within any new position, wether it be in manufacturing, scheduling,or cleaning services, I look forward to creating new experiences and opportunities.
Overview
2
2
years of professional experience
Work History
Server/Host
Buffalo Wild Wings
Sturgis, MI
06.2020 - 10.2021
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Host/Cashier
Culver's Restaurant
Sturgis, MI
06.2019 - 06.2020
- Assisted servers in seating guests by escorting them to their tables.
- Resolved conflicts between customers when necessary.
- Ensured compliance with health and safety regulations within the restaurant.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed incoming calls during busy shifts.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted in stocking shelves with inventory as needed.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Sturgis High School
Sturgis, MI06-2020
Skills
- POS operation
- Positive and professional
- Food Delivery
- Cleanliness standards
- Staff Training
- Cleaning procedures
- Strong customer service
- Works well under pressure
Custom
Despite mostly having experience in the food industry I'm very eager to learn and grow within any new position, wether it be in manufacturing, scheduling,or cleaning services, I look forward to creating new experiences and opportunities.
Timeline
Server/Host
Buffalo Wild Wings
06.2020 - 10.2021
Host/Cashier
Culver's Restaurant
06.2019 - 06.2020
High School Diploma -
Sturgis High School