Autumn Napier
Berea,KY
Summary
Enthusiastic individual skilled in effective communication and team collaboration. Experience in conflict resolution and time management, dedicated to enhancing guest experiences and supporting special needs. Detail-oriented professional with strong customer service skills. Proven ability to create positive experiences and manage diverse needs in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Server/Host
Bert's Speakcheezy
Berea, KY
07.2025 - Current
- Took customer orders accurately and efficiently using the point-of-sale system.
- Managed cash register operations, including processing payments and handling change.
- Maintained knowledge of menu items to provide recommendations to guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Special Needs Babysitter
Personal Employer
Berea, Kentucky
01.2024 - Current
- Supervised children with special needs during daily activities and playtime.
- Communicated effectively with parents about children's progress and behavior.
- Demonstrated proficiency in American Sign Language to teach students of all ages.
- Implemented classroom management strategies to maintain a positive learning environment.
- Provided one-on-one support to students during instructional activities.
Host/Cook
Popeyes
Berea, KY
01.2025 - 07.2025
- Greeted customers warmly and managed seating arrangements efficiently.
- Provided excellent customer service by anticipating customer needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with team members to enhance guest experiences during peak hours.
- Maintained cleanliness and organization of the dining area consistently.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted in training new hosts on operational procedures and customer service standards.
- Supported team efforts by completing related tasks.
Education
High School Diploma -
Madison Southern High School
Berea, KY05-2028
Skills
- Team collaboration
- Conflict resolution
- Time management
- Cash handling
- POS operation
- Dietary restrictions knowledge
- Food safety
- Behavior management
- American Sign Language
- First aid trained
- CPR certified
- Special needs support
- Kitchen organization
- Food spoilage prevention
- High volume production capability
- Sanitation
Timeline
Server/Host
Bert's Speakcheezy
07.2025 - Current
Host/Cook
Popeyes
01.2025 - 07.2025
Special Needs Babysitter
Personal Employer
01.2024 - Current
High School Diploma -
Madison Southern High School