Abigail Jackson
Corbin,KY
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. If you choose to hire me you will not be disappointed.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Foundever
09.2023 - 11.2023
- I answered customer calls and chats about tax related software, assisted them to be able to use software independently.
- I navigated multiple screens at once to fully assist clients and perform job duties to the fullest.
- Constantly learned new skills, and honed those skills to best assist clients.
- Followed scripts precisely and made sure to mention surveys and other company required checklists, while also maintaining one of the highest survey satisfaction scores.
Customer Service Representative
Senture
10.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- I reviewed customer applications to confirm eligibility, and input data to ensure information was up to date.
Quality Control
Truitt Bros.
03.2021 - 05.2022
- I inspected food products to ensure quality for customers in the future, and performed the proper tests to ensure product quality is retained, entered data into tablets and on paper, and also occasionally stepped up to leadership positions and exceeded employer expectations.
To-Go Host
Texas Roadhouse
02.2021 - 03.2021
- I took orders, in person and over the phone, provided excellent customer service, and exceeded customer service expectations.
Education
High School Diploma -
North Laurel High School
05.2021
Skills
- Data Entry
- Call Management
- Data Collection
- Information Security
- Product Knowledge
- Typing
- Microsoft Office/Teams/Word
- Customer Service
- Multitasking
Timeline
Customer Service Representative
Foundever
09.2023 - 11.2023
Customer Service Representative
Senture
10.2022 - 07.2023
Quality Control
Truitt Bros.
03.2021 - 05.2022
To-Go Host
Texas Roadhouse
02.2021 - 03.2021
High School Diploma -
North Laurel High School