ABIGAIL JAMES
Associate Sales Representative
Charlotte,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Passionate and hard working while being dedicated to yield successful results. Ready to help the team achieve our goals.
Overview
8
8
years of professional experience
Work History
Associate Sales Representative
Stryker CMF
09.2022 - Current
- Managed accounts efficiently by tracking orders, shipments, invoices, and payments accurately within Stryker's systems.
- Increased sales by building strong relationships with clients and effectively presenting product offerings.
- Provided exceptional customer service, addressing client concerns promptly and ensuring satisfaction.
- Expanded customer base through cold calling, networking, and relationship building.
On-Site Specialist
Stryker Endoscopy
Augusta, Georgia
08.2021 - Current
- Offer exceptional customer service to mitigate problems that arise daily in OR workflow
- Learning equipment in depth and being able to troubleshoot in high-intensity situations
- Built lasting relationships with surgeons and staff that ultimately led to sales.
Assistant
Bella's And Boys Clothing Co
Prestonsburg, KY
03.2020 - 08.2021
- Participated in strategic planning for company growth
- Managed inventory, placed orders, and handled payment for products
- Assisted owner in many aspects of business operations
- Greeted guests in with friendliness and professionalism
- Promoted sales by acquiring product knowledge and providing product solutions to customers
Pharmacy Technician
MedZone Pharmacy
Prestonsburg, KY
05.2017 - 04.2020
- Counted and labeled prescriptions with correct item and quantity
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Communicated instructions to patients or caregivers.
Scribe
ScribeAmerica & Robin
Spartanburg, SC
01.2020 - 03.2020
- Gained knowledge of physician office workflow.
- Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records
- Learned how to communicate with Physicians to perform their preferences.
Education
Bachelor of Science - Biology
Wofford College
Spartanburg, SC05.2021
High School Diploma -
Paintsville High School
Paintsville, KY05.2017
Skills
- Organization
- Communication
- Adaptability
- Collaboration
- Perseverance
- Computer skills
- Medical terminology
- Time Management
Accomplishments
- East Area Associate of the Year
- Stryker Patient Hero Award- Increase in Lives Impacted
- Stryker Patient Hero Award- Newcomer Award
- Wofford College Cheerleader- Leadership role
- Wofford College Dean's List
- Collaborated with team's to conduct research on plants and human anatomy- Selected to presenting information to peers and academics .
Timeline
Associate Sales Representative
Stryker CMF
09.2022 - Current
On-Site Specialist
Stryker Endoscopy
08.2021 - Current
Assistant
Bella's And Boys Clothing Co
03.2020 - 08.2021
Scribe
ScribeAmerica & Robin
01.2020 - 03.2020
Pharmacy Technician
MedZone Pharmacy
05.2017 - 04.2020
Bachelor of Science - Biology
Wofford College
High School Diploma -
Paintsville High School
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