Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Abigail Jenkins

Seward

Summary

Dedicated professional with extensive experience in customer service and employee training. Proven ability to resolve conflicts effectively and enhance guest satisfaction through leadership and effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Kenai Fjords Tours
Seward
06.2023 - Current
  • Supervised front desk staff to ensure efficient guest check-in processes.
  • Trained new employees on customer service protocols and reservation systems.
  • Assisted guests with inquiries, providing information on tours and local attractions.
  • Handled customer complaints with professionalism, ensuring guest satisfaction and loyalty.
  • Maintained inventory of promotional materials for tours and services offered by the company.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Assisted guests with inquiries and requests.
  • Resolved conflicts between customers or staff members in a professional manner.

Barista Shift Lead

Lighthouse Bakery
Seward
04.2022 - 09.2024
  • Trained new staff on coffee preparation and customer service.
  • Managed inventory levels for coffee beans and bakery supplies.
  • Ensured compliance with health and safety standards in food handling.
  • Assisted in creating seasonal beverage menus and promotions.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
  • Ensured that all employees followed health and safety regulations at all times.
  • Checked temperatures of freezers, refrigerators, and heating equipment.
  • Supported store manager with recruiting, interviewing and hiring baristas.

General Store Manager

Kool Beanz Cafe
Rainbow City
04.2021 - 03.2022
  • Managed inventory levels to maintain stock availability and reduce waste.
  • Trained and developed team members to enhance customer service skills.
  • Monitored sales trends to adjust product offerings and pricing strategies.
  • Ensured compliance with health and safety regulations for store operations.
  • Maintained records of inventory, sales, and personnel activity.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.
  • Scheduled shifts for employees to meet operational needs of the store.
  • Ensured compliance with all safety regulations and procedures in the store.
  • Resolved customer complaints promptly and professionally.
  • Drafted strategic plans for increasing customer satisfaction levels.
  • Updated and maintained store signage and displays.

Customer Service Manager

Gregerson's Foodstore
Hokes Bluff
03.2019 - 04.2021
  • Trained staff on customer service best practices and company policies.
  • Resolved escalated customer complaints effectively and professionally.
  • Developed training materials for new team members and ongoing education.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Cashier

Gregerson's foodstore
Hokes Bluff
04.2017 - 03.2019
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Managed returns and exchanges while adhering to store policies and procedures.
  • Provided friendly service that enhanced the overall shopping experience for customers.

Education

General Studies

Gadsden State Community College
Gadsden, AL
11-2024

Skills

  • Customer service
  • Employee training
  • Conflict resolution
  • Team building
  • Event coordination

Affiliations

  • 500+ logged hours of volunteer time at Etowah County Humane Society, Gadsden AL

Accomplishments

  • Hokes Bluff Highschool 2021 Most Outgoing

Certification

  • Servesafe Certification Food Handlers renewed 2025
  • Alaska Food Handlers card renewed 2025

References

References available upon request.

Timeline

Front Desk Supervisor

Kenai Fjords Tours
06.2023 - Current

Barista Shift Lead

Lighthouse Bakery
04.2022 - 09.2024

General Store Manager

Kool Beanz Cafe
04.2021 - 03.2022

Customer Service Manager

Gregerson's Foodstore
03.2019 - 04.2021

Cashier

Gregerson's foodstore
04.2017 - 03.2019

General Studies

Gadsden State Community College

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