Abigail Jewell
Indianapolis,IN
Summary
High School graduate with diverse experience in customer service, childcare, leadership and communication. Demonstrated leadership skills as evidenced by promotion to shift lead in a fast-paced coffee shop environment and leading a youth group at church. Strong interpersonal skills and ability to work effectively in team settings. Dedicated and reliable team player with a passion for providing excellent customer service and positive work environments.
Overview
5
5
years of professional experience
Work History
Barista
Biggby
10.2023 - Current
- Promoted to Shift Lead.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed store opening and closing procedures and balanced tills.
Nanny/Babysitter
Self-employed
04.2019 - Current
- Assisted with light housekeeping duties as well as running errands.
- Developed strong communication with parents in creating boundaries to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Team Member
Jimmy Johns
04.2023 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High School Diploma -
Whiteland Community High School
Whiteland, IN06.2024
Skills
Team Leadership
Team Player
Opening and closing duties
Active listener
Exceptional customer service
Adaptive and creative
POS Systems
Reliability and Trustworthiness
Approachable
Cleaning and sanitation
Timeline
Barista
Biggby
10.2023 - Current
Team Member
Jimmy Johns
04.2023 - 09.2023
Nanny/Babysitter
Self-employed
04.2019 - Current
High School Diploma -
Whiteland Community High School