Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Beere

Ford City,PA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
08.2024 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Shift Leader

Dunkin' Donuts
02.2024 - 08.2024
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Shift Leader

Dunkin' Donuts
04.2019 - 12.2023
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Completed cash and credit card transactions accurately using POS software.

Education

GED -

Commonwealth Secondary School
02.2024

Skills

  • Equipment Troubleshooting
  • Production Scheduling
  • Customer Service Management
  • Production Reporting
  • Positive Attitude
  • Professional Appearance
  • Staff Supervision
  • Goal Setting and Tracking
  • Assigning Work
  • Rules Enforcement
  • Team motivation
  • Problem-Solving
  • Creative Problem-Solving
  • Staff education and training
  • Role Modeling
  • Team Leadership
  • Conflict Resolution
  • Sales and Upselling
  • Cash Handling
  • Sales expertise
  • POS System Operation
  • Training Assistance
  • Dining room maintenance
  • Espresso machine operation
  • Up-selling
  • Coffee expertise
  • Opening and closing duties
  • Order taking
  • Clear communication
  • Hospitality and accommodation
  • Team player
  • Team leadership
  • Calm demeanor
  • Active listener

Certification

  • Customer Service & Sales, NRF Foundation

Timeline

Barista

Starbucks
08.2024 - Current

Shift Leader

Dunkin' Donuts
02.2024 - 08.2024

Shift Leader

Dunkin' Donuts
04.2019 - 12.2023

GED -

Commonwealth Secondary School

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Andrew Beere