Jasmen Gonzales
Falling Waters,WV
Summary
Experienced leader with a proven track record in successfully guiding teams, managing complex projects, and achieving strategic objectives. Recognized for expertise in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Valued for collaborative approach and unwavering commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
11.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Crew Team Member
Panera Bread
03.2022 - 09.2022
- Operated register to process payments and collect cash payments for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Greeted customers at drive-thru and took food orders.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Recorded orders by answering customer questions and entering requests in system.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Martinsburg Highschool
05.2022
Skills
- Credit Card Transaction Processing
- Cash Drawer Operations
- Suggestive Selling
- Kitchen Safety Standards
- Teamwork and Collaboration
- Adaptability and Flexibility
- Stocking and Replenishing
- Coffee and Tea Service
- Attention to detail
- Cash handling accuracy
- Equipment troubleshooting
- Inventory management
Certification
- Health and Safety for Food Handlers Certification - ServSafe.
- First Aid Certification
Timeline
Barista
Starbucks
11.2022 - Current
Crew Team Member
Panera Bread
03.2022 - 09.2022
High School Diploma -
Martinsburg Highschool