Allyssa Plowman
Salem,Oregon
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin' Donuts
05.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Training Manager
Platos's Closet
05.2022 - 05.2023
- Conducted orientation sessions and organized on-the-job training for new hires
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained both oncoming associates and managers
- Managed store's inventory and backstock
- Managed store's social media
- Opened and closed registers
- Handled money
- All previous responsibilities
Retail Associate
Plato's Closet
08.2021 - 05.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Sorted through customers items
- Decided which items the store should purchase
- Entered the items into POS to be priced
- Tagged Items
Education
Bachelor of Science - Business Administration And Management
Willamette University
Salem, OR05.2027
High School Diploma -
DSST: Cedar High School
Denver, CO05.2023
Skills
- Maintaining Clean Work Areas
- Credit Card Transaction Processing
- Order Accuracy
- Safe Food Handling
- Written and Oral Communications
- Time Management
- Individual Trainings
Timeline
Barista
Dunkin' Donuts
05.2023 - 08.2023
Training Manager
Platos's Closet
05.2022 - 05.2023
Retail Associate
Plato's Closet
08.2021 - 05.2022
Bachelor of Science - Business Administration And Management
Willamette University
High School Diploma -
DSST: Cedar High School