Summary
Overview
Work History
Education
Skills
Volunteer & Side Work
Timeline
Generic

BRIAN SOMMER

Mahwah,New Jersey

Summary

Dedicated and customer-focused individual seeking the position of Shift Supervisor at Starbucks that offers professional challenges utilizing interpersonal and problem-solving skills. Real team player committed to high levels of job performance and driven to accomplish team goals.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
10.2023 - Current
  • Enhanced customer satisfaction by providing exceptional customer service and building rapport with patrons.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Ability to thrive in a dynamic work environment, adapt quickly to changes, and handle multiple tasks while supporting team efficiently.

SERVICE OPERATOR

INFOSHIELD SECURITY
01.2022 - 10.2022
  • Managed, Scheduled 10-20 Client Accounts daily
  • Supported safety and quality control initiates at job sites
  • Improved customer satisfaction by efficiently addressing and resolving service issues.

Delivery Driver

Amazon
07.2020 - 07.2021
  • Completed on-time deliveries by choosing best and most efficient routes with the customers best interests in mind.
  • Professionally handled an increased work-load due to the Covid Pandemic.
  • Loaded truck and properly secured items to prevent damage for deliveries
  • Multiple Employee of the Month Awards

SEASONAL SALES ASSOCIATE

STONEHOUSE NURSERY
01.2020 - 06.2020
  • Professionally managed issues in high-stress situations during the Covid Pandemic
  • Solved customer challenges by offering relevant products and services.
  • Organized to maintain store visual appeal, engage customers and promote merchandise
  • Engaged with customers to build rapport and loyalty.

Education

HIGH SCHOOL DIPLOMA -

Hawthorne High School
Hawthorne, NJ
06.2013

Skills

  • Customer Service & Assistance
  • Cash Handling
  • Task Prioritization
  • Point of Sale Systems
  • Maintaining Quality Assurance Standards
  • Emotional Intelligence
  • Maintaining Clean Work Areas
  • Commitment to Ethical Sourcing
  • Environmental Responsibility
  • Deductive Reasoning
  • High Focus in Pressure Situations

Volunteer & Side Work

  • Ride Share (Uber, DoorDash, etc) with a focus on ensuring a positive customer experience
  • Animal Shelter Assistance
  • Coach Youth Sports
  • Creative Writing

Timeline

Barista

Starbucks
10.2023 - Current

SERVICE OPERATOR

INFOSHIELD SECURITY
01.2022 - 10.2022

Delivery Driver

Amazon
07.2020 - 07.2021

SEASONAL SALES ASSOCIATE

STONEHOUSE NURSERY
01.2020 - 06.2020

HIGH SCHOOL DIPLOMA -

Hawthorne High School

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BRIAN SOMMER