Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Daniel

Saint Paul,MN

Summary

Hardworking offering abilities in supply management and storage organization. Diligent about completing daily assignments and looking for ways to improve operations. Great at tracking inventory and managing shipments. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Personable and dedicated Customer Service Representative with extensive experience in that industry field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Willis Towers Watson
Bloomington, MN
09.2023 - 01.2025
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Maintained communication with customers regarding their pension investments and performance.

Mover

FedEx:Ground
Saint Paul, MN
07.2023 - 09.2023
  • Loaded and unloaded moving trucks with efficiency and care, ensuring no damage to items.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Coordinated with team members to ensure smooth and efficient moving operations.

Shipping and Receiving Associate

Abbott
Roseville, MN
12.2021 - 10.2022
  • Manages the shipment and receipt of all medical products, materials, and supplies.
  • Cross functional communication and interaction with various functions including regulatory, customer service, supply chain, etc
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.

Call Center Agent

CALL
, MN
08.2018 - 03.2020
  • CENTER REP TRAVELER, FOR CHASE ULTIMATE REWARDS
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Merchandiser

Ransted Agency
Minneapolis, MN
08.2017 - 01.2018
  • Safely Packaging of High-end Alcoholic beverages stored on pallets and within refrigeration units
  • Facilitated Shipping and Receiving of packages with extreme accuracy and time efficiency
  • (Merchandizer) Replenished and Fulfilled local accounts and numerous locations from retail to liquor stores within the area to ensure a collaboration of internal and external quotas are met for sales purposes.

Overnight Stock Associate

JJ Taylor Distribution Co
Minneapolis, MN
05.2017 - 08.2017
  • Shipping and handling of numerous Beer Products within the facility
  • Unloading and stocking of fragile products using equipment (Pallet Jacks and Cherry Pickers )
  • Ensuring all safety precautions are exhibited for safety of self and other employees.

Stocking Associate

Target
Minneapolis, MN
10.2015 - 04.2017
  • Operated tracking scanners to update and maintain accurate inventory information.
  • Provide quality customer service while answering customers 'questions and concerns and at times educating on policies and product knowledge
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Unloaded goods using hand trucks or other equipment to receive merchandise.
  • Helped customers complete purchases, locate items and join reward programs to promte loyalty, satification and sales numbers

Cashier

Arby's
Minneapolis, MN
08.2014 - 04.2016
  • Aided customers in placing orders by using active listening and communication skills
  • Processed cash and credit card payments in a sufficient and adequate way
  • Offered a sanitary environment for customers to have an enjoyable dining experience.

Video Editor Intern

Migizi Communications
Minneapolis, MN
06.2012 - 08.2013
  • Document assessment for accuracy, style, and agreement with editorial policy
  • To ensure guidelines and criteria are met.
  • Managed graphics, sound, music and color corrections for videos.
  • Completed sound design, sequence selection and compression for post-production purposes.

Education

Some College (No Degree) - General Studies

Minneapolis Community And Technical College
Minneapolis, MN
05-2016

Skills

  • Self-Motivated and Independent
  • Organization and Prioritization
  • Area of Expertise
  • Making and receiving high volume calls Technology Warehouse Customer Satisfaction Enhancement
  • Cross Selling Replenishing Customer complaint and resolution Editorial Assistance /Doc Revision
  • Upselling
  • Customer Service & assistance
  • Problem Solving
  • Ordering and Stocking
  • Credit and Cash Transactions

Timeline

Customer Service Representative

Willis Towers Watson
09.2023 - 01.2025

Mover

FedEx:Ground
07.2023 - 09.2023

Shipping and Receiving Associate

Abbott
12.2021 - 10.2022

Call Center Agent

CALL
08.2018 - 03.2020

Merchandiser

Ransted Agency
08.2017 - 01.2018

Overnight Stock Associate

JJ Taylor Distribution Co
05.2017 - 08.2017

Stocking Associate

Target
10.2015 - 04.2017

Cashier

Arby's
08.2014 - 04.2016

Video Editor Intern

Migizi Communications
06.2012 - 08.2013

Some College (No Degree) - General Studies

Minneapolis Community And Technical College

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