Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Johnise Thomas

Monroe,LA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Entergy
09.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery and operational efficiency.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Centralized Patient Scheduler

Affinity Health Group
09.2023 - 09.2024
  • Efficiently coordinate and schedule patient appointments across multiple departments within Affinity Health Group, ensuring optimal resource allocation and patient satisfaction.

Patient Account Representative

Conifer Health Solutions
01.2021 - 01.2023
  • Reviewed and verified the accuracy of billing information to ensure its correct integration into the system.
  • Maintained the integrity of financial data by systematically auditing and updating billing records.

Medical Office Specialist

Texas Back Institute
01.2021 - 01.2021
  • Delivered high-quality customer service, ensuring patient satisfaction and support throughout their treatment journey.
  • Facilitated effective communication between patients and specialized neck/spine surgical teams to optimize care coordination.

Centralized Patient Scheduler

Affinity Health Group
01.2020 - 01.2021
  • Efficiently coordinated patient appointments, ensuring align with specific healthcare provider qualifications and clinic protocols.
  • Demonstrated strong active listening skills to accurately assess patient needs and facilitate appropriate provider match.

Medical Office Receptionist

Affinity Health Group
01.2019 - 01.2020
  • Delivered high-quality customer service, ensuring patient satisfaction by efficiently verifying demographic and insurance details.
  • Maintained accuracy and professionalism in handling patient information and inquiries.

Support Coordinator

Caldwell Council on Aging
01.2018 - 01.2019
  • Coordinated access to the Community Choices Waiver program for elderly individuals, facilitating their utilization of Medicaid home and community-based services.

Administrative Assistant

Monroe Housing Authority
01.2015 - 01.2018
  • Provided administrative support to management, ensuring the efficient operation of the Ouachita Grand Plaza.
  • Facilitated communication and organizational tasks to support managerial functions and operations.

Operations Specialist

JP Morgan Chase
01.2012 - 01.2015
  • Executed document retrieval tasks, ensuring accurate identification of state-specific file information.
  • Maintained organizational integrity by systematically pulling files and boxes for data verification and processing.

Education

Bachelor of Science - Social Work

University of Louisiana At Monroe
Monroe, LA
01.2018

Skills

  • Proficient in office procedures
  • Efficient in administrative support tasks
  • Effective organizational skills
  • Proficient in task organization
  • Effective in independent and team settings
  • Self-motivated contributor
  • Concise and effective communication

Timeline

Customer Service Representative

Entergy
09.2024 - Current

Centralized Patient Scheduler

Affinity Health Group
09.2023 - 09.2024

Patient Account Representative

Conifer Health Solutions
01.2021 - 01.2023

Medical Office Specialist

Texas Back Institute
01.2021 - 01.2021

Centralized Patient Scheduler

Affinity Health Group
01.2020 - 01.2021

Medical Office Receptionist

Affinity Health Group
01.2019 - 01.2020

Support Coordinator

Caldwell Council on Aging
01.2018 - 01.2019

Administrative Assistant

Monroe Housing Authority
01.2015 - 01.2018

Operations Specialist

JP Morgan Chase
01.2012 - 01.2015

Bachelor of Science - Social Work

University of Louisiana At Monroe

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Johnise Thomas