Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Felicia Pipher

1505 SW 84th Street ,OK

Summary

Dynamic customer account representative. Versatile, reliable and efficient with 8+ years of experience supporting managers and clients in fast paced environments. Diversified in customer service, client relations, business development, & administrative support. Excellent phone and digital communication skills.

Work History

Service Representative

Huffman Agency
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Health Insurance Sales Agent

E-telequote
  • Developed strong relationships with clients through excellent communication and personalized service.
  • Educated potential customers about the benefits of various health insurance plans during seminars or one-on-one consultations.
  • Conducted regular follow-ups with clients to review coverage, discuss policy changes, or offer additional services as needed.
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.

Insurance Producer

Farmers Insurance Agency
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.

Customer Service Representative

State Farm
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Administrative Office Specialist - Business Administration

Blinn College
Brenham, TX
05.2007

Skills

    Accounts Receivable Management

    Data Collection

    Claims Support

    Deadline-Driven Scheduling

    Strong Interpersonal Skills

    Strong Team Collaboration

    Proficient in Office procedures

    Conflict Resolution

    Decision Making

Accomplishments

    Licensed Insurance Producer 2016-current

Timeline

Service Representative

Huffman Agency

Health Insurance Sales Agent

E-telequote

Insurance Producer

Farmers Insurance Agency

Customer Service Representative

State Farm

Administrative Office Specialist - Business Administration

Blinn College

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Felicia Pipher