Danielle Cummings
Cathedral City,CA
Summary
Dependable employee with experience in dynamic, high-performance environments. Skilled in providing a welcoming and friendly atmosphere for customers and employees. Processing transactions with accurate knowledge according to company's standards. Maintains high-level customer satisfaction by smoothly resolving customer requests and needs. Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Barista
Cartel Roasting Co.
Palm Springs, California
07.2023 - Current
- Crafted high-quality espresso beverages with attention to detail and presentation.
- Oversaw cleanliness and organization of workstations, ensuring adherence to health standards.
- Assisted customers in selecting products, providing recommendations based on preferences.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Trained new baristas on equipment operation and best practices for beverage preparation.
- Developed strong customer relationships through personalized service and engagement strategies.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Operations Lead
Anthropologie
Palm Desert, CA
10.2013 - 07.2015
- Planned operations and activities, and led projects.
- Improved operational systems by implementing more efficient plans.
- Motivated and trained employees to boost team productivity.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Promoted business' development by building and maintaining relationships with new clients.
Team Lead Sales Associate
Urban Outfitters
Denver, CO
09.2007 - 10.2009
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Barista
The Coffee Station
Aloha, Oregon
05.2006 - 08.2006
- Created wide variety of hot and cold drinks efficiently during high peak hours.
- Maintained excellent customer interactions and service while accepting orders in-store and the drive-thru.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned all machines, utensils, counters, floors and sitting area extensively.
Education
GED -
Aloha High School
Aloha, OregonNo Degree - Business
Southwest Indian Polytechnic Institute
Albuquerque, NMNo Degree - Business
College of The Desert
Palm Desert, CASkills
- Customer Needs Acknowledgement
- Cash Register Operations
- Maintaining Clean Work Areas
- Operational Standards
- Superior Work Ethic
- Flexible Work Schedule
- Friendly and outgoing
- Espresso machine operation
- Safe food handling
- Attention to detail
Timeline
Barista
Cartel Roasting Co.
07.2023 - Current
Operations Lead
Anthropologie
10.2013 - 07.2015
Team Lead Sales Associate
Urban Outfitters
09.2007 - 10.2009
Barista
The Coffee Station
05.2006 - 08.2006
GED -
Aloha High School
No Degree - Business
Southwest Indian Polytechnic Institute
No Degree - Business
College of The Desert