Abigail Johnson
New Berlin
Summary
Proactive and adaptable professional with a diverse background in client support, park operations, and managerial skills . Known for exceptional time management and documentation skills, ready to leverage experience to enhance service delivery and client satisfaction.
Overview
6
6
years of professional experience
Work History
Office Worker (Seasonal)
Gilbert Lake State Park
04.2023 - Current
- Supported overall park functionality by assisting with maintenance tasks and concession services.
- Supported park operations by greeting and assisting visitors with inquiries regarding permits and reservations.
- Managed check-in processes and coordinated campground or facility bookings.
- Process entrance fees, permits, and retail sales
- Maintain accurate visitor and financial records
- Answer phones and provide directions and park details
- Support park staff with administrative tasks
- Ensure compliance with park policies and procedures
- Assist in the onboarding and training of new employees
- Address patron complaints and concerns efficiently and graciously
Direct Support Professional
Springbrook
12.2024 - Current
- Follow behavior management strategies closely to address challenging behaviors effectively.
- Communicate effectively with families to provide updates on client well-being and needs.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Participate in ongoing training opportunities to stay current on best practices in disability support services.
- Assist individuals with daily living activities to promote independence and personal growth.
Peer Leader
Edmeston CSD CROP
09.2020 - 04.2023
- Worked to assist adult leader in all aspects of the day
- Monitored the children to ensure safety, health, and contentedness
- Learned to accept and implement constructive criticism in order to help the program thrive
Education
GED -
Homeschool
EdmestonSkills
- Time management
- First aid and safety
- Client support
- Disability awareness
- Verbal communication
- Document management
- Scheduling
- Data entry
- Documentation and reporting
- Issue resolution
- Experienced with Microsoft software
Timeline
Direct Support Professional
Springbrook
12.2024 - Current
Office Worker (Seasonal)
Gilbert Lake State Park
04.2023 - Current
Peer Leader
Edmeston CSD CROP
09.2020 - 04.2023
GED -
Homeschool