Luni Laurent
Royal Palm Beach,FL
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A highly rewarding career where I can use my skills at the best of my ability to influence and help others and my co-workers to be successful. A highly caring individual skilled in being a people's pleasure, strong leadership, multitasking, effective customer service, and detailed oriented. I am highly motivated and dependable. Bi-lingual fluently English/Creole.
Overview
18
18
years of professional experience
Work History
Administrative Office Manager (Seasonal)
Star Tax One
12.2015 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Dental Assistant
FoundCare
11.2023 - 05.2024
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
REMOTE Monitoring Agent
ENVERA SYSTEMS
01.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Process gate transactions and alarm events from over 300 communities virtually. Properly verify visitors and vendors entering gated communities. Monitor armed areas to ensure intruders vacate closed area.
Campus Department Chair/Dental Assisting Instructor
Florida Career College
03.2019 - 12.2021
- Observed, coached and mentored dental staff.
- Implemented effective classroom management techniques, fostering a positive learning atmosphere for all students.
- Built smooth and productive working relations positively impacting department operations.
- Enhanced department reputation by implementing innovative teaching methods and curriculum improvements.
- Instructed dental students on proper techniques for various procedures, ensuring the highest level of patient care upon graduation.
Dental Assistant
SAGE DENTAL
01.2017 - 01.2019
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Used Eaglesoft software to document and maintain patient information and health background.
Dental Assistant
CROSS COUNTY DENTAL
05.2015 - 03.2017
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history and vital signs for future reference.
Teacher
PALM BEACH HEADSTART
07.2009 - 05.2014
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Incorporated multiple types of teaching strategies into classroom.
Customer Service Associate
WALGREENS
08.2006 - 01.2009
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
MBA - Master of Business Administration
Western Governors University
Salt Lake City, UT05-2025
Bachelors Degree - Business Supervision And Management
Palm Beach State College
Lake Worth, FL12.2019
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL05.2009
Skills
- Business operations management
- Training and coaching
- Budgeting and finance
- Organizational leadership
- Team building
- Microsoft office
- Time management
- Attention to detail
- Critical thinking
- Goal setting
- Active listening
Timeline
Dental Assistant
FoundCare
11.2023 - 05.2024
REMOTE Monitoring Agent
ENVERA SYSTEMS
01.2023 - 11.2023
Campus Department Chair/Dental Assisting Instructor
Florida Career College
03.2019 - 12.2021
Dental Assistant
SAGE DENTAL
01.2017 - 01.2019
Administrative Office Manager (Seasonal)
Star Tax One
12.2015 - Current
Dental Assistant
CROSS COUNTY DENTAL
05.2015 - 03.2017
Teacher
PALM BEACH HEADSTART
07.2009 - 05.2014
Customer Service Associate
WALGREENS
08.2006 - 01.2009
MBA - Master of Business Administration
Western Governors University
Bachelors Degree - Business Supervision And Management
Palm Beach State College
High School Diploma -
Palm Beach Lakes High School
Similar Profiles
Kevin SilvanKevin Silvan
Tax Professional at WORLD STAR TAX SERVICESTax Professional at WORLD STAR TAX SERVICES
MARIA MARTINEZMARIA MARTINEZ
Receptionist at LONE STAR TAX & BOOKKEEPINGReceptionist at LONE STAR TAX & BOOKKEEPING
Alexa GrochowskiAlexa Grochowski
Office Administrator at Five Star Accounting & Tax SolutionsOffice Administrator at Five Star Accounting & Tax Solutions