Summary
Work History
Education
Skills
Timeline
Generic

Abigail Keesler

Chipley

Summary

Dynamic customer service professional with extensive experience excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and critical thinking. Skilled in POS systems and staff training, fostering team development and loyalty among clients.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Representative

Best Buy Inc
  • Assisted customers with product inquiries and troubleshooting to enhance satisfaction.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to maintain product knowledge and improve service delivery.
  • Provided training to new staff on customer service protocols and system usage.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

BDC Service Lead

Gerald
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Server

Dennys Restaurant
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
  • Collaborated with kitchen staff to facilitate smooth service operations.
  • Trained new servers on menu items and customer service protocols.
  • Resolved customer complaints effectively, enhancing guest satisfaction rates.
  • Assisted in inventory management, contributing to stock control efforts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Appointment scheduling
  • Team development
  • Documentation
  • Administrative support
  • Customer relationship management (CRM)
  • Staff training
  • De-escalation techniques
  • Building rapport
  • Live chat support
  • Dispute resolution
  • Sales expertise
  • Spreadsheets
  • Proofreading
  • POS systems expert
  • Warranty service

Timeline

Customer Service Representative

Best Buy Inc

BDC Service Lead

Gerald

Server

Dennys Restaurant

High School Diploma -

Penn Foster College

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Abigail Keesler