Abigail King
Kalkaska,MI
Summary
Skilled in team leadership, conflict resolution, and customer service management. Excel in communication, adaptability, and problem-solving to ensure smooth operations and enhance guest experiences. Committed to fostering enjoyable and safe environments through effective supervision and staff guidance.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Games Supervisor
Cedar Point Amusement Park
Sandusky, Ohio
04.2025 - Current
- Trained associates on proper game procedures and customer service standards.
- Monitored inventory levels of game supplies and reported shortages.
- Enforced park policies to maintain a safe and enjoyable environment.
- Resolved customer complaints promptly and professionally.
Front Desk Agent
Great Wolf Lodge Resort
Sandusky, Ohio
11.2024 - 04.2025
- Greeted guests warmly upon arrival and assisted with check-in process.
- Managed guest inquiries and provided information about hotel services and amenities.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Maintained cleanliness and organization of the front desk area throughout shifts.
Retail Office Clerk
Cedar Point Amusement Park
Sandusky, Ohio
04.2024 - 10.2024
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Front Desk Receptionist
Hanson Hills Recreation Area
Grayling, Michigan
11.2023 - 04.2024
- Greeted visitors and provided information about recreation area amenities and activities.
- Managed phone calls, directing inquiries to appropriate staff members efficiently.
- Maintained cleanliness and organization of the front desk and lobby area daily.
- Utilized reservation software to manage bookings for facilities and equipment rentals.
Education
Grayling High School
Grayling, MISkills
- Customer Service/Conflict Management
- Team collaboration
- Time management
- Adaptability
Accomplishments
- CORE Values recipient Cedar Point 2024
- Cornerstone Values recipient Cedar Point 2022
Timeline
Games Supervisor
Cedar Point Amusement Park
04.2025 - Current
Front Desk Agent
Great Wolf Lodge Resort
11.2024 - 04.2025
Retail Office Clerk
Cedar Point Amusement Park
04.2024 - 10.2024
Front Desk Receptionist
Hanson Hills Recreation Area
11.2023 - 04.2024
Grayling High School