Abigail Koepke
West Hills,CA
Summary
Focused worker who is always ready to put their best foot forward. Experience working with individuals as well as larger groups. Positive and upbeat individual who makes guests feel welcome and understood while remaining professional. Very attentive hostess skilled at maintaining an efficient flow within restaurant. Highly motivated to provide the best service and exceed expectations for guests and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Four Seasons Hotels and Resorts
Westlake Village, CA
11.2022 - Current
- Happily greet guests and provide a welcoming environment.
- Assist guests to provided table and present with clean and correct menus.
- Answer phone calls and provide substantial information to any questions or concerns a guest may have.
- Able to help accommodate guests needs and exceed their expectations.
- Provide an overall successful and enjoyable experience for all receiving parties.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Actress/Dancer/Model
Central Casting - Los Angeles
Burbank, CA
08.2018 - 12.2023
- Responded in a timely manner to perform for various production agencies.
- Remained alert and attentive to instructions given by various teams on set.
- Work closely with photographers, make-up artists, designers, and directors to capture and portray the desired look and feel of their project.
- Collaborated with other actors to create a cohesive production.
- Remained flexible when changes were made to the script or blocking during rehearsals or shows.
Customer Service Cashier
Seasonal Adventures
Woodland Hills, CA
10.2022 - 02.2023
- Maintained a clean check in and check out area.
- Greeting customers, providing information on products and using skills to upsell.
- Directing customers, answering any questions they may have and providing a quick and easy checkout to ensure satisfaction with services provided.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Dance Choreographer
El Camino Real Charter High School
Woodland Hills, CA
08.2020 - 06.2022
- Prepared routines for groups of up to twelve students for performances and showcases.
- Ensuring completion of routines in a timely matter.
- Created and developed well performed choreography for shows.
- Managed exercise, conditioning, and flexibility improvement programs for the team.
- Performed demonstrations as needed so students could better understand complex sequences.
- Designed signature pieces that showcased the talent of all involved artists.
Education
High School Diploma -
El Camino Real Charter High School
Woodland Hills, CA06-2022
Skills
- Reservations Coordination
- Performance Planning
- High-Volume Dining
- Dining Customer Service
- Customer Assistance
- Cash Register Operation
Certification
- Food Handlers Certification 2024
- CPR Certified
References
References available upon request.
Timeline
Restaurant Hostess
Four Seasons Hotels and Resorts
11.2022 - Current
Customer Service Cashier
Seasonal Adventures
10.2022 - 02.2023
Dance Choreographer
El Camino Real Charter High School
08.2020 - 06.2022
Actress/Dancer/Model
Central Casting - Los Angeles
08.2018 - 12.2023
High School Diploma -
El Camino Real Charter High School