Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Abigail Konadu Mensah

Richmond

Summary

Motivated and compassionate recent CNA graduate with CPR/BLS certification and First Aid knowledge, equipped with over 108 hours of comprehensive clinical training in patient care, vital signs monitoring, and infection control. Demonstrates a strong work ethic and exceptional interpersonal skills, adept at fostering a safe environment and collaborating effectively with healthcare teams. Committed to enhancing patient well-being and providing outstanding support to nursing staff in a challenging entry-level role. Eager to learn and grow within the healthcare field while delivering exceptional patient care.

Overview

6
6
years of professional experience

Work History

Retail Escalation Supervisor III

JPMorgan Chase Bank
10.2022 - 09.2025
  • Share the value of chase private client with clients that may be eligible; actively manage their banking relationship through an advice-based approach, ensuring each client receives the best products, services for his/her needs; Make lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week; Adhere to policies, procedures and regulatory banking requirements; Own client experience from end to end, engaging appropriate service teams to resolve issues; own survey results for all assigned clients. Know when to escalate issues that require additional assistance or resolution.

Customer service specialist I

JPMorgan Chase Bank
06.2019 - 09.2022
  • Customer service specialist at JP Morgan Chase Call center, telephone banking assisting customers with their financial needs, proving the best solutions to their financial needs, accounts information, balances, Processing claims and fraud procedures, retail collections with both their online banking and Mobile Apps with up to date technology advisory. Owning customer’s complaint from start to finish great customer sympathy and empathy skills to create good and better customer service experience.

Education

Bachelor of Science - Faculty of Built Environment – College of Arts

Kwame Nkrumah University of Science And Technology
Ghana, West Africa
06.2009

Associate of Arts - General Studies in Home Science

Our Lady of Apostle Secondary School
Ghana, West Africa
06.2004

CNA - Certified Nursing Aide

Houston Community College
Houston, TX
12-2025

BLS Certification - BLS Provider - American Heart Association

Houston Community College
Houston, TX
12-2025

Skills

  • Direct patient support
  • HIPAA regulations adherence
  • Dependable team collaborator
  • Hands-on patient support
  • Vital signs collection
  • Personal hygiene support
  • Patient interaction skills
  • Empathetic caregiver
  • Mobility support
  • Emotional support
  • Nutritional support
  • Patient positioning and transfer methods expertise
  • Safe patient lifting
  • Flexible problem solver
  • Catheter maintenance
  • Building patient relationships
  • Reliable partner
  • Texas driver's license holder
  • Assessment of intake and output
  • Assistance with toileting needs
  • Mobility enhancement exercises
  • Infection prevention protocols
  • Certified nursing assistant
  • Composed under pressure
  • Expertise in documentation
  • Efficient problem solver

Accomplishments

    · Assisted with activities of daily living (ADLs) for 20+ residents during 44 hands-on hours clinical rotation, ensuring dignity and comfort.

    · Administered bedside care, including monitoring vital signs (temperature,pulse,respiration, blood pressure, pulse oximetry) for diverse patient populations.

    · Implemented fall prevention strategies, resulting in zero incidents during clinical shifts.

    · Maintained a clean and sanitary patient environment, including stocking supplies and preparing rooms.

    · Provided empathetic support and companionship, fostering trust and meaningful connections with patients.

Languages

English
Native or Bilingual

Timeline

Retail Escalation Supervisor III

JPMorgan Chase Bank
10.2022 - 09.2025

Customer service specialist I

JPMorgan Chase Bank
06.2019 - 09.2022

Bachelor of Science - Faculty of Built Environment – College of Arts

Kwame Nkrumah University of Science And Technology

Associate of Arts - General Studies in Home Science

Our Lady of Apostle Secondary School

CNA - Certified Nursing Aide

Houston Community College

BLS Certification - BLS Provider - American Heart Association

Houston Community College