Abigail Kunkler
Washington,NC
Summary
Dynamic Night Shift Lead with a strong track record in enhancing workflow and productivity. Skilled in training teams, managing inventory, and resolving customer issues swiftly, contributing to a positive dining experience during night operations.
Overview
10
10
years of professional experience
Work History
Night Shift Lead
Jack in the Box
Redding, California
08.2020 - 08.2024
- Supervised night shift operations to streamline workflow and improve team productivity.
- Implemented efficient processes for food preparation and order delivery during night shifts.
- Trained and mentored new team members in food safety and customer service standards.
- Managed customer service issues during night shifts.
- Resolved customer complaints swiftly to enhance overnight dining experience.
- Managed inventory levels, restocked supplies, and ensured cleanliness to meet health and safety standards.
- Maintained accurate records of inventory levels throughout each shift.
- Managed inventory tracking processes to ensure accurate stock levels.
- Scheduled and assigned duties for employees on a nightly basis.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Addressed employee concerns and grievances during night shifts.
- Resolved any conflicts between team members that occurred overnight.
- Ensured compliance with health regulations by conducting regular safety inspections.
- Monitored the security of the premises during night shifts.
- Ensured that safety regulations were followed by all staff members.
- Reported any incidents or accidents that happened during night shifts to management immediately.
- Performed opening and closing procedures, set up registers, and arranged products to keep facility operations-ready.
- Identified needs of customers promptly and efficiently.
Night Shift Lead
Burger King
Redding, California
07.2019 - 08.2020
- Supervised night shift operations to ensure smooth workflow and productivity.
- Implemented efficient processes for food preparation and order delivery during night shifts.
- Coordinated team schedules to optimize staffing and meet customer demand during peak hours.
- Trained and mentored new team members on food safety and customer service standards.
- Managed inventory levels, restocked supplies, and maintained cleanliness in work areas.
- Ensured compliance with health regulations by conducting regular safety inspections.
- Resolved customer complaints promptly to maintain a positive dining experience overnight.
Front End Cashier
Walmart
Las Vegas, Nevada
06.2014 - 03.2015
- Operated cash register and processed customer transactions efficiently.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Provided accurate change to customers when making transactions.
- Assisted customers with inquiries and resolved issues promptly.
- Answered customers' questions about products, prices, and availability.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Handled returns and exchanges following company policies accurately.
- Maintained cleanliness and organization of checkout area consistently.
- Stocked merchandise near checkout to enhance customer experience regularly.
Skills
- Food safety
- Inventory management
- Order fulfillment
- Safety inspections
- Stock rotation
- Safety awareness
- Team supervision
- Leadership development
- Problem solving
- Attention to detail
- Effective communication
- Customer relationship management
- Team collaboration
Timeline
Night Shift Lead
Jack in the Box
08.2020 - 08.2024
Night Shift Lead
Burger King
07.2019 - 08.2020
Front End Cashier
Walmart
06.2014 - 03.2015