Luis Otero
Kansas City,MO
Summary
Dynamic professional with leadership experience at Subway, excelling in customer service and food safety. Proven ability to enhance team performance and maintain high standards of cleanliness. Skilled in cash handling and effective communication, consistently ensuring customer satisfaction and operational efficiency. Committed to continuous learning and team collaboration in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Shift Lead
Subway
Kansas City, USA
09.2023 - Current
- Supervised nightly operations and ensured team adherence to safety protocols.
- Prepared and assembled sandwiches according to customer specifications, ensuring accuracy and efficiency
- Maintained cleanliness and sanitation standards in food preparation areas, following health and safety regulations
- Provided exceptional customer service by greeting customers, taking orders, and answering inquiries about menu items
- Operated cash register accurately for order processing, handling payments, and providing change to customers
- Collaborated with team members to maintain a smooth workflow during busy periods
- Followed standardized recipes for sandwich assembly to maintain consistency in taste and presentation
- Handled food products safely by following proper storage procedures and expiration date monitoring
- Assisted in training new employees on sandwich preparation techniques and company policies
Trash Collector
Jims Disposal
Kansas City, USA
03.2021 - 10.2021
- Operated trash truck to collect and transport waste materials from residential and commercial areas
- Collaborated with team members to efficiently load/unload trash containers onto the truck using appropriate lifting techniques
- Communicated effectively with supervisors regarding any operational challenges or customer concerns encountered during collections
Education
High school diploma -
Norman Thomas High School
New York, NY06.2006
Skills
- Customer Service
- Food Preparation & Safety
- Cash Handling
- Leadership
- Time Management
- Organization
- Communication
- Team Collaboration
- Problem Solving
- Attention to Detail
- Professionalism
- Willingness to Learn
- Warehouse Experience
- Custodial Experience
Certification
Food Handler Certification
Languages
- English
- Spanish
Timeline
Night Shift Lead
Subway
09.2023 - Current
Trash Collector
Jims Disposal
03.2021 - 10.2021
High school diploma -
Norman Thomas High School