Deborah Poundstone
Urbandale
Summary
Dedicated Night Shift Lead with proven skills in customer service, conflict resolution, and problem-solving. Expertise in managing team operations and enhancing service quality.
Overview
11
11
years of professional experience
Work History
Night Shift Lead
Hy-Vee Fast & Fresh
West Des Moines
03.2020 - Current
- Supervised night shift team to ensure efficient operations and service quality.
- Assessed customer needs promptly to enhance service delivery.
- Monitored cash register operations and handled customer transactions effectively.
- Implemented quality control checks for fresh food items on display.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Delegated tasks to team members and monitored performance for accountability.
- Addressed customer service issues during night shifts to ensure satisfaction.
Cashier
Hy-Vee Food Store
West Des Moines
12.2014 - 03.2020
- Processed customer transactions at checkout stations, ensuring quick and accurate service.
- Operated point-of-sale systems and handled various payment methods.
- Maintained organized work area and cash drawer to facilitate smooth operations.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customer questions and provided store information.
- Restocked shelves with merchandise to enhance product availability for customers.
Education
High School Diploma -
Valley High School
West Des Moines, IA05-1984
Skills
- Customer service
- Team leadership
- Conflict resolution
- Decision making
- Problem solving
- Multitasking
- Computer skills
- Communication skills
- Customer transactions
Timeline
Night Shift Lead
Hy-Vee Fast & Fresh
03.2020 - Current
Cashier
Hy-Vee Food Store
12.2014 - 03.2020
High School Diploma -
Valley High School