Dillon Collins
Wichita Falls,TX
Summary
Skilled Production Worker offering 3 years of experience in warehouse and manufacturing environments. Focused on being productive, timely and safety-minded at all times.
Overview
10
10
years of professional experience
Work History
Night Shift Lead
The Mistress
04.2025 - Current
- Stocking shelves, sorting and logging inventory, assisting customers with purchases and inquiries, cleaning the inside and outside of the building and finishing up paperwork at the end of the night.
- Supervised overnight staff, assigned priorities, and maintained smooth shift operations.
- Coordinated closing procedures, including cash reconciliation, security checks, and facility lockup.
- Trained new team members on service standards, safety protocols, and nightly workflows.
ABM Janitorial
ABM Industries Inc.
02.2023 - 04.2025
- Managed craning tasks to ensure efficient workflow, general maintenance, some forklift use, closing and transporting of packs of glass
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Warehouse Worker
WICHITA FALLS AREA FOOD BANK
11.2022 - 07.2023
- Arranged food supplies for efficient access, operating a forklift to move product, managing groups of volunteers and staff, practicing safe food procedures
- Coordinated receiving, sorting, and stocking food donations for efficient warehouse flow.
- Inspected incoming product for quality, damage, and expiration compliance.
- Organized inventory by category, rotation, and storage requirements to reduce waste.
Porter/Maintenance
Whataburger
02.2022 - 11.2022
- Cleaned store to maintain cleanliness standards., general and small repair/maintenance. Also had food knowledge, but the majority of the work shift was cleaning the store
- Maintained dining room, lobby, and restroom cleanliness to support guest-ready store presentation.
- Sanitized tables, counters, and high-touch surfaces following food safety and sanitation standards.
- Emptied trash, recycled waste, and monitored disposal areas to prevent overflow and odors.
Call Center Representative
GameStop
09.2021 - 09.2022
- Managed incoming calls to assist customers with their inquiries for GameStop through Results CX. Helped guests with packing issues, in store complaints and anything to do with video games.
- Resolved inbound customer inquiries with accurate product, order, and policy information.
- Tracked account details and case notes in CRM systems for consistent follow-up.
- Escalated complex billing, shipping, and return issues to appropriate support teams.
Baggage Clerk
Kroger
01.2020 - 04.2021
- Helped customers, cleaned the store, bag groceries, cleared debris from outside lot to maintain a tidy appearance, and helped close the store down.
- Maintained accurate shelf stocking, rotation, and product presentation across high-traffic store areas.
- Processed customer transactions with speed, accuracy, and consistent register balancing.
- Assisted shoppers with product location, pricing questions, and order-related support.
Customer Service Representative
Dominos Pizza LLC
11.2016 - 05.2018
- Served food in a timely manner, cleaning the workplace and helping customers, as well as management for a couple months before i left
- Handled phone and in-store orders with accurate entry into POS systems.
- Resolved customer concerns promptly, preserving service quality and guest satisfaction.
- Coordinated order updates with kitchen and delivery teams to support timely fulfillment.
Education
No Degree - Criminal Justice
Marshall University
Huntington, WV12-2020
High school diploma or GED - undefined
Burkburnett High School
05-2018
Skills
- Inventory management
- Warehouse operations
- Safety compliance
- Safety awareness
- Time management
- Culinary experience
- Food Preparation
- Customer service
- Communication skills
- Bilingual communication
- Team leadership
- Inventory management
Personal Information
Work Permit: Authorized to work in the US for any employer
Work authorization
Authorized to work in the US for any employer
Timeline
Night Shift Lead
The Mistress
04.2025 - Current
ABM Janitorial
ABM Industries Inc.
02.2023 - 04.2025
Warehouse Worker
WICHITA FALLS AREA FOOD BANK
11.2022 - 07.2023
Porter/Maintenance
Whataburger
02.2022 - 11.2022
Call Center Representative
GameStop
09.2021 - 09.2022
Baggage Clerk
Kroger
01.2020 - 04.2021
Customer Service Representative
Dominos Pizza LLC
11.2016 - 05.2018
High school diploma or GED - undefined
Burkburnett High School
No Degree - Criminal Justice
Marshall University