Abigail Kylberg
Reno,NV
Summary
Motivated professional with a successful track record in the service industry and sales, adept at balancing team performance, customer service targets, and business objectives. Collaborates closely with colleagues to maximize productivity and streamline procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Off-Premise Sales Consultant
BREAKTHRU BEVERAGE NV
Reno, NV
10.2023 - Current
- Working closely in the market with large-scale retail buyers to meet and exceed monthly revenue goals by delivering effective and professional sales presentations.
- Schedules and works demo tastings within accounts to promote brand awareness and spread knowledge of our wide portfolio of wines and spirits.
- Maintains accurate records of all sales activities in the CRM system.
- Analyzes accounts for creative display opportunities that comply with and exceed suppliers' market standards.
- Strategizes daily on how to best achieve objectives every month, on an efficiently planned sales route.
Office Manager, Bartender
MARTIS CAMP CLUB
Truckee, CA
05.2018 - 08.2024
- Greeted all families with a smile upon entering and exiting the Family Barn, ensuring a positive and memorable experience at the facility.
- Conducted regular cleaning and maintenance rounds to maintain cleanliness at the Family Barn.
- Managed the schedules and upkeep of various amenities including a bowling alley, movie theater, gym, and pool.
- Coordinated setup and teardown operations for major musical performances, grand meals, and celebrations.
- Created outstanding and consistent craft cocktails while providing full-service dining.
- Frequently operated solo during peak busy season behind the bar while maintaining exceptional service standards.
SEMT Director of Hospitalities
PEBBLE BEACH RESORTS
Pebble Beach, CA
01.2022 - 07.2023
- Interviewed and committed extensive time and effort to training new special events team managers.
- Supervised event week preparation efforts by overseeing social media strategy and directing internal communication processes.
- Supervised management teams for 19 major corporate clients at Pebble Beach's renowned 18th hole.
- Exceeded expectations in preparing facilities for high-profile and VIP guests.
- Managed a staff of up to 15 managers throughout the entirety of the 2023 AT&T Pro-Am Golf Tournament and ensured all guests were accommodated with impeccable service.
- Led team of 40 employees at Casa Ferrari during Concours d'Elegance 2022.
Education
B.S. - Business Administration
San Jose State University
San Jose, CA07.2023
Skills
- Demonstrations
- Community Networking
- Customer liaison
- Consultative Sales
- B2B Sales
- Time Management
- Customer Relationship Management
- Product and service knowledge
Projects
Worked for most of my undergrad years as a Writing Consultant at San Jose State University Communications Center. This position entailed weekly shifts as a peer mentor to help fellow students improve their writing and communication skills, as well as training new tutors and promoting the Communications Center organization around campus. While holding this position, I was appointed an editor and judge for submissions to our flash non-fiction BOLT Magazine at SJSU, showcasing works of fellow tutors and SJSU peers.
Certification
- Wine and Spirits Education Trust Level 2
- Both California and Nevada Alcohol and Food Safety
References
References available upon request.
Timeline
Off-Premise Sales Consultant
BREAKTHRU BEVERAGE NV
10.2023 - Current
SEMT Director of Hospitalities
PEBBLE BEACH RESORTS
01.2022 - 07.2023
Office Manager, Bartender
MARTIS CAMP CLUB
05.2018 - 08.2024
- Wine and Spirits Education Trust Level 2
- Both California and Nevada Alcohol and Food Safety
B.S. - Business Administration
San Jose State University
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