Proficient in customer service with a strong ability to build connections. Experienced in the hospitality industry with skills in hosting and bussing. Demonstrates effective problem-solving abilities and a collaborative team-oriented approach.
Overview
4
4
years of professional experience
Work History
Customer Service
Island Queen
Falmouth, Massachusetts
05.2023 - 10.2025
Delivered friendly and courteous customer service, enhancing passenger experience.
Processed ticket and merchandise transactions accurately, ensuring customer satisfaction.
Verified tickets, counted individuals, and coordinated passenger flow in boarding area.
Assisted passengers with navigational support, facilitating smooth travel experiences.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Busser
Epic Oyster
North Falmouth, Massachusetts
06.2022 - 08.2022
Cleared and reset tables promptly for new guests, enhancing overall dining experience.
Supported food runners in delivering orders efficiently to enhance service speed.
Maintained cleanliness and organization of dining areas and kitchen spaces to support high standards of service.
Followed health and safety standards to ensure a safe dining environment.
Collaborated with team members during busy shifts to streamline restaurant operations.
Assisted coworkers during busy shifts to maintain service efficiency.
Hostess
Bucatino Restaurant and Wine Bar
North Falmouth, Massachusetts
06.2021 - 09.2021
Greeted and seated guests promptly in a busy restaurant environment.
Monitored wait times and provided timely updates to guests, improving overall communication and guest experience.
Collaborated with team members to improve service quality during peak hours, contributing to a smoother dining experience.
Resolved customer complaints professionally, maintaining high levels of guest satisfaction.
Answered phone inquiries to record takeout orders and respond to service questions.