Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Lang

Abigail Lang

North Falmouth,Massachusetts

Summary

Proficient in customer service with a strong ability to build connections. Experienced in the hospitality industry with skills in hosting and bussing. Demonstrates effective problem-solving abilities and a collaborative team-oriented approach.

Overview

4
4
years of professional experience

Work History

Customer Service

Island Queen
Falmouth, Massachusetts
05.2023 - 10.2025
  • Delivered friendly and courteous customer service, enhancing passenger experience.
  • Processed ticket and merchandise transactions accurately, ensuring customer satisfaction.
  • Verified tickets, counted individuals, and coordinated passenger flow in boarding area.
  • Assisted passengers with navigational support, facilitating smooth travel experiences.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Busser

Epic Oyster
North Falmouth, Massachusetts
06.2022 - 08.2022
  • Cleared and reset tables promptly for new guests, enhancing overall dining experience.
  • Supported food runners in delivering orders efficiently to enhance service speed.
  • Maintained cleanliness and organization of dining areas and kitchen spaces to support high standards of service.
  • Followed health and safety standards to ensure a safe dining environment.
  • Collaborated with team members during busy shifts to streamline restaurant operations.
  • Assisted coworkers during busy shifts to maintain service efficiency.

Hostess

Bucatino Restaurant and Wine Bar
North Falmouth, Massachusetts
06.2021 - 09.2021
  • Greeted and seated guests promptly in a busy restaurant environment.
  • Monitored wait times and provided timely updates to guests, improving overall communication and guest experience.
  • Collaborated with team members to improve service quality during peak hours, contributing to a smoother dining experience.
  • Resolved customer complaints professionally, maintaining high levels of guest satisfaction.
  • Answered phone inquiries to record takeout orders and respond to service questions.

Education

High School Diploma -

Tabor Academy
Marion, MA
05-2025

Some College (No Degree) - Marketing

Fairfield University
Fairfield, CT
04-2026

Skills

  • Customer service expertise
  • Communication proficiency
  • Collaborative teamwork
  • Problem resolution
  • Time efficiency
  • Organization and cleaning skills
  • Customer relationship management

Timeline

Customer Service

Island Queen
05.2023 - 10.2025

Busser

Epic Oyster
06.2022 - 08.2022

Hostess

Bucatino Restaurant and Wine Bar
06.2021 - 09.2021

High School Diploma -

Tabor Academy

Some College (No Degree) - Marketing

Fairfield University
Abigail Lang