Abigail Lee
New Baltimore,MI
Summary
Enthusiastic and driven candidate successful at managing multiple priorities with a positive attitude. Successful experience in fast-paced customer service settings creating a dependable team worker. Willingness to take on added responsibilities to meet goals. Committed to providing friendly and professional service to satisfy customers.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
Island Grill
06.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed relationships with new and reoccurring customers to give them positive experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
Waitress
Island Grill
06.2023 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Worked alongside other coworkers to have efficiency within workplace.
- Developed relationships with reoccurring customers and creating positive impressions on new guests.
Hostess
Island Grill
06.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while giving welcoming first impressions.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Checked ID's to ensure customers were of age to enforce rules.
Coach
Olympia Gymnastics Academy
11.2021 - 06.2022
- Motivated athletes to improve within and outside of gymnastics.
- Utilized positive environments to encourage team and to teach athletes to have integrity and respect.
- Collaborated with other coaches to create and execute plans.
- Maintained fun-filled atmosphere with athletes while remaining professional and focused on achievement.
- Created connections and relationships with athletes and parents.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Faced high stress situations and navigated through challenges between athletes.
Court Monitor
Skyzone
03.2021 - 08.2021
- Enforced policies such as no foul language, taunting or poor sportsmanship to maintain respectful and safe atmosphere.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Ensured customer satisfaction by creating upbeat atmospheres while still being safe and playful.
- Resolved any conflicts that occurred, such as small injuries and disputes on along courts.
Sales Associate
Skyzone
03.2021 - 08.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and provided information about memberships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Yates Cider Mill
09.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Navigated fast pace and congested environments while catering to customer needs.
Education
No Degree - Human Resources Management
Grand Valley State University
Allendale, MI 08.2022 - Current
High School Diploma -
Eisenhower High School
Shelby, MI05.2022
Skills
- Team Collaboration
- Logical Critical Thinking
- Welcoming Impression
- Optimistic and Upbeat Personality
- Experience in Customer Service
Timeline
Sales Associate
Island Grill
06.2023 - 08.2023
Waitress
Island Grill
06.2023 - 08.2023
No Degree - Human Resources Management
Grand Valley State University
08.2022 - Current
Hostess
Island Grill
06.2022 - 08.2023
Coach
Olympia Gymnastics Academy
11.2021 - 06.2022
Court Monitor
Skyzone
03.2021 - 08.2021
Sales Associate
Skyzone
03.2021 - 08.2021
Cashier
Yates Cider Mill
09.2020 - 11.2020
High School Diploma -
Eisenhower High School
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